I feel your pain on the second number, distinctive ring thing. I ran into
trouble too, but a little differently. I too had Verizon, but I don't think
in my case it mattered who the landline company was. I got a MajicJack and
wanted to port my number to it. At the time, I wasn't even thinking about
my second, distinctive ring number. I had used it for my fax, and hadn't
used the fax in years, etc so I wasn't even thinking about it.
So, I put the port request into MajicJack. A day or two later, it came
back as "failed" because a number on a line with distinctive ring,
second number, etc, can't be ported. OK, fair enough. So, I get hold of
Verizon and they understood, were helpful and quickly converted it to just
a basic phone line. Problem solved, right? No. The MajicJack system
would now not even accept the request to do the port. Where previously
I had entered the request, submitted it online, etc, now when I put the
number in, it just says that number cannot be ported. It was MJ rejecting
it, not even submitting it to Verizon. And despite several attempts to
rectify it at MJ, I got nowhere. There was no intelligence there, no
ability to address the problem. All they could say was "I suggest you
wait awhile...." I asked everything I could think of to try to clarify
that, like "OK, this must have happened before. Someone in your center there
must have some experience. Does it typically take a few days, a few weeks,
months, years?, ie how long might I wait?" The answer was "Sorry, management
monitors our calls and I'm not allowed to answer questions like that
because I don't want to give you wrong information......"
So, instead of having a satisfied customer paying them revenue, I wound
up returning two units to Radio Shack for a full refund. In that low
cost VOIP phone world, IMO, MJ sucks. I also had trouble getting the MJ
to work with my router and MJ was of no help. They insisted on getting
access to my router and PC then making whatever changes needed to be done.
I asked that they simply tell me what needed to be changed, they refused.
Eventually, with some googling, I found others that had the same issue
and found what I needed to change.
And Nettalk sucks even worse. That's who I wound up going with. Have
had them for about a year now. It's cheap, ~$40 a year. Call quality is
pretty good, not an issue for the most part. But they have two big issues.
One is that the device craps out about once a week. A red light goes on
and you then have to cycle the power to reset it. How dumb is that?
It knows it's screwed, so it puts the red light on. How about having
it just do a reset itself, instead of putting the light on?
The other issue is even worse. They mislead customers, advertising all
over the website that it's unlimited residential usage for calls in the USA.
Only one place, in the actual terms of service, do they tell you that
any usage of over 1500 mins in a month is a violation of terms of service
and grounds for termination. That's just 50 mins a day average, which I
don't think is unusual for many households today.
I found out by hitting it one month. They
cut off my service, no warning, no email, nothing. Just no more incoming
or outgoing calls. The phone support is unreachable. It took me 5 days
of trying to finally get through to speak to someone. I also had opened
an online trouble report. In 5 days, no response to that either. If you
look at online reviews at places like Amazon, tons of bad reviews now,
more bad ones than good ones, with people reporting exactly the same things.
When my time is up with Nettalk, I'm going to try Ooma. They seem to
have much better reviews and a lot of happy customers.