Last summer I posted a thread about the problems I was having with my
Generac natural gas 10KW generator and the lack of customer service.
I made a diary of my adventure and posted it to a site I created,
Well, low and behold, a year later I get a "cease and desist" letter
from Generac's Vice President General Counsel informing me that if "in
the unfortunate event that you fail to remove these defamatory
materials, we will take aggressive legal action."
Just so happens that the domain expired this week and I did not renew
it since it served its purpose.
With all the existing case law surrounding "sucks" websites, it makes
I have previously visited "Radio Shack sucks" and "U-Haul sucks" sites
(don't recall the precise names). I wonder if their owners are also
On 08/27/04 01:33 pm firstname.lastname@example.org put fingers to keyboard and
launched the following message into cyberspace:
They SHOULD be! You can't just go publishing undocumented
heresay anecdotal stories about a company like that, that's
friggin' LIBEL unless every single word of it is proven
fact. Where the fugg do people get off thinking they can
just stand up in a public forum and defame another person
or a business??
No it isn't. It isn't libel unless it's proven by a preponderance of the
evidence in a civil court to be an untrue statement.
Where the fugg do people get off thinking they can
It isn't defamation unless it's false. Companies should think about the
consequences before they make a crappy product or give crappy customer service.
I work for Generac dealer, as a sevice tech. What was the problem, and was
We have had good support from Generac, even as far as to offer to exchange a
troublesome generator that is two years out of warranty. Generac has spotty
support for standby products. We often drive over 100 miles one way to do
service. Warranty dealers are not in every city and the closest may be miles
away, not nessasarily Generacs fault! Just not allot of companies want to
take on this type of work. Often when I get there it is an instalation
problem not covered under warranty. We get a check for the travel time when
I arrive, or I leave! Customers often have a hard time understanding what is
warranty and what is not.
E-mail me if you like.
On Fri, 27 Aug 2004 13:33:31 -0400, email@example.com wrote (with
FWLIW, if you reported everything that happened and made no
unsubstantiated claims, I'd guess their lawyer can take all the action
he likes and shove it up his ass. After all, we do have free speech
in this country. OTOH, if you made unsubstantiated claims, that could
be interpreted as either slander or libel (one's spoken, one's
written, but who other than a low-life lawyer actually cares...)
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