I had Fios for about 2 years. It featured poor service, noise on line to po
int line was unsuable, battery failure, non responsive reps, endless callin
g of tech support, after going thru many automated attendants, finally get
tech support only to be told all reps are busy please try your call again l
ater goodbye. I was under contract and as soon as it ended went to comcast
with no problems.
At the end I had one line still on copper. It worked fine, but I had moved
unlimited calling on my cell phone and never used my 35 buck a month callin
g package on my business line. Verizon FIOS pushing for customers reaches n
ear abuse level and obviously I wanted no parts of FIOS! They started calli
ng constanly like several times per day, clogging my business line answerin
g machines with useless calls, visiting my home repeatedly at dinner time.
I asked repeatedly to be remove from ALL SOLICITATION!
So I cancelled my outgoing call package on my business line, and verizon id
iots cancelled my entire line. I caught the mistake instantly and they fixe
d it within a hour.
However ba few days later the system burped and did it again! this time it
took over 4 days to get my business line fixed, and honesly not one rep rea
lly seemed to care:(
At this point I went all comcast! and sent registered letters to presidents
office at verizon to never contact me again! I insisted verizon remove all
the copper drop and fios equitement from my home. They resisted, but final
ly removed it all
I got a solicitation call yesterday and today the disturbed my dinner again
coming to my door..
HOW CAN I GET THESE IDIOTS TO JUST LEAVE ME ALONE PERMANETELY?
I am thinking of attaching a banner to my home verizon fios sucks!
On Monday, September 29, 2014 10:31:39 PM UTC-4, email@example.com wrote:
point line was unsuable, battery failure, non responsive reps, endless cal
ling of tech support, after going thru many automated attendants, finally g
et tech support only to be told all reps are busy please try your call agai
n later goodbye. I was under contract and as soon as it ended went to comca
st with no problems.
ed unlimited calling on my cell phone and never used my 35 buck a month cal
ling package on my business line. Verizon FIOS pushing for customers reache
s near abuse level and obviously I wanted no parts of FIOS! They started ca
lling constanly like several times per day, clogging my business line answe
ring machines with useless calls, visiting my home repeatedly at dinner tim
e. I asked repeatedly to be remove from ALL SOLICITATION!
idiots cancelled my entire line. I caught the mistake instantly and they f
ixed it within a hour.
it took over 4 days to get my business line fixed, and honesly not one rep
really seemed to care:(
nts office at verizon to never contact me again! I insisted verizon remove
all the copper drop and fios equitement from my home. They resisted, but fi
nally removed it all
ain coming to my door..
fios was the worst example of sucky customer service I have EVER experience
now I ONLY WANT TO BE LEFT ALONE!
Your business nemesis, Verizon, has 18 mo. from when you stopped doing
business to call your about their products. After 18 mo. their calls violate
the "do not call list", if you have registered there.
I allow my answering machine to take most calls.
If they happen to get a call through to me, I tell them I have a
standing offer to them that I will take their $79 introductory triple
play if I can get it for life.
I have a copper line converted to FIOS that I use for business and
somebody pays for, otherwise I would ditch them.
I had a problem with Verizon years ago over a billing and they were
driving me nuts. I inquired into magistrates office about suing in a
state small claims court over violation of the federal calling law and
they referred me to attorney generals office who got them off my back.
Comcast may have problems but they don't have that old telephone company
mentality that they are the only game in town and customer service with
the telephone company has always been awful.
I used to be a Verizon FiOS Network Technician at a call center back in
2007-2008 when the product was making its way into Virginia. During
the interview process I was told I would be working as a technician at
the central office, but on the first day of work I found myself at the
After minimal training on how to use the available tools, we were
thrown into the call queue to answer to irate customers. Verizon is
considered a telecommunications company, so they are bound to certain
regulations imposed by the FCC, one of which is how long it takes to
resolve customer issues. In those days our Call Average Handling Time
(CAHT) was set at 14.5 minutes, now it's closer to 9 minutes. If you
couldn't resolve a customer's problem from the time you took the call
to the time you ended the call in 14.5 minutes on average then you
would get bad grades and eventually be fired. Our supervisors taught
us how to "resolve" the problem in order to get the customer off the
phone quicker. The long call wait times, ineffective support, lousy
field technicians, repeated calls, nightmarish billing system, etc.
drove many customers away despite the superior product.
I finally left the company because my conscience was killing me, I
seldom saw my family, the working environment was abyssmal, my health
was suffering, and many other reasons. The pay and benefits were good,
but I could never use them!
My experience at the place convinced me to never subscribe to FiOS
despite the 20% discount I was eligible to receive. I have stayed with
Cox ever since we moved to Virginia in 1998 and have always been happy
with their customer support, especially the field technicians. By the
way, as much complaints I would hear about Verizon FiOS service, I
would hear double that from the former Comcast customers who switched
over to FiOS!
Personally, I love everything about FIOS.
And despise Comcast.
I can't say why some people have a bad experience,
but my experience has been all good.
When I do need support, I use FIOS chat. Typically you're
dealing with a tech in a few seconds and I've always gotten
Comcast was famous for jacking rates. All the time.
I've had 2 2 year contracts, and one rate increase during
a period when the first contract expired.
When I got the second contract I went for one of the higher
speed quantum packages and got rates similar to my original rates.
Funny thing, yesterday, the Chief of Comcast was on the news saying that
the company has failed in customer relations and WILL work for great
improvement. I know, talk is cheap ... let's see what they do? I only
wish I had a cable company or FiOS in my area. I'm stuck with
relatively slow DSL and satellite TV and they can charge anything they
The 18 month period applies ONLY if you have not requested them not to call.
Since this is a business transaction you can request a salesperson visit to
discuss your needs ... I did his with a pest control company and it took
only three water hauls from them to stop calling.
| I only
| wish I had a cable company or FiOS in my area. I'm stuck with
| relatively slow DSL and satellite TV and they can charge anything they
That's also true with cable and phone. A couple of
years ago I called about it when my landline phone
company jacked up the prices dramatically. I don't
remember who I called now. Attorney General? FCC?.
In any case, I tracked down whoever would be in
charge of the price hikes. I was told they're not
illegal. I was amazed. They have a virtual monopoly
and yet no restrictions. I asked the man what purpose
his agency served if they had no power to regulate.
He seemed surprised that anyone might think they
Things have changed a lot. Perhaps 20 years ago
AT&T wanted me to go with them as long distance
carrier. They quoted what the exact number would be
on my bill, after trumped up fees and taxes. No more.
I've found that with cellphones there's no way to actually
know the real monthly bill ahead of time. None of it's in
writing. I once went to 4 stores in one day and not one
could tell me the reall cost. They all had plans starting
at $39.99, but that number was meaningless.
Similarly with cable and landline, it's become something
like a used car lot. They throw out a random number and
then the bargaining starts. I get a glossy FIOS ad about
once per week in the mail. In giant letters it tells me I
can have FIOS for 6 months for only $99/month or some
such. In tiny letters at the bottom is a long list of extra
charges, but without detailing what those charges actually
are. No place do they even say what the real price of FIOS
is -- what it will be after the initial 6 months! On the other
hand, Verizon keeps sending those ads. So there must be
lots of people either stupid or hungry enough to respond
On Wednesday, October 1, 2014 10:15:33 AM UTC-4, Mayayana wrote:
I agree with the cable part, but there sure are other choices for
the vast majority of people for phone. Besides the old POTS copper system,
VOIP is available to most folks. And while the cable provider
has their own phone service, you're free to use any of the many other VOIP
providers out there and there are a lot of them. A lot of people have moved
to using just cell service too.
A couple of
IDK where you live, but AFAIK, in many places the old POTS
system is still price controlled by regulators. Sounds like
in your area, it's been deregulated. But, even where it is
regulated, you can expect prices to rise dramatically. The
number of lines is rapidly declining, has been for years now,
as most people move to other alternatives. Some of those costs
are variable, but most are not. You have less customers each
year to pay for the
massive existing infrastructure. Here in NJ, in some of the hard
hit Sandy areas, Verizon declined to restore the copper service
to the towns, because of the cost. That was the first time that;s
occured. I don't think it was unreasonable.
Unless you have unlimited everything, which those "starting at"
plans don't have, it depends on how many minutes you use. In
the cell phone companies I've dealt with, it hasn't been totally
clear what the bill would be, but it's not exactly a total mystery
either. There is usually about $5 in taxes, fees, etc that are
added on. I'd bet that $39.99 plan would be about $45, assuming
you stayed within the mins/MB usage allowed. And they do make it
clear how much it is for additional usage beyond that. Most providers
most popular plans now include unlimited voice/text, big data blocks,
so it is becoming simpler.
Another factor as to why they can't tell you an exact amount is
because even they don't know. Some of the govt fees they get hit with
vary from month to month. The variation isn't that much, and I agree it
would be better if they just averaged it out and bundled it in.
I'd also note that while 20+ years ago the phone world was neat and tiddy,
how much did it cost to call from NY to LA, or from NY to Paris for an
hour? Yeah, there may be some minor issues, but the vast majority of
people are a lot better off, paying less and happy.
I don't think you have to be hungry or stupid to respond to them.
Most of these companies have 6 month or 1 year reduced cost deals.
And the vast majority of people want cable, phone, internet. So,
what's wrong with getting a good deal for a year? And many bounce
back every couple years, from one to the other, when they requalify
for the low rate again. You can certainly find out the higher cost
once the promo ends from their websites.
This is nothing new with Comcast.
This has been going on for years.
Their reputation is so bad, they adopted the name Xfinity to
try to confuse the easily confused.
You have my sympathy. I do like broadband.
Wait around for a 2 year plan.
You will pay for each set top box.
You'll go way over 99 including the set top box rentals.
I have a FIOS DVR. Great device but also a monthly cost.
With all the extras, more channels, higher speed, I still
saved money vs. Comcast.
Neighbor across the street and one next door recently switched from FIOS
to Comcast as they could not get them to budge on costs. PITA but when
initial offer is over and price goes up you have to renegotiate.
Comcast appears to be much more flexible than FIOS.
On Wednesday, October 1, 2014 10:42:00 AM UTC-4, net cop wrote:
Look into a Tivo. It's a far better DVR, channel guide, etc than
what my cable company, Optimum offers. It's not cheap, but I'm saving
$10 each month on what the Optimum DVR rental would be. And the Tivo uses
a cablecard, so I don't even need a cable box. They charge for the card,
but it's $3 less than they charge for their regular, non-DVR box. So,
I'm saving $13 per month. IDK what Tivo current pricing is, but based
on what I paid several years ago, it took about 4 years to break even
back then, including lifetime subscription to the Tivo service.
And after that, I'm saving $155 a year.
| > No place do they even say what the real price of FIOS
| > is -- what it will be after the initial 6 months! On the other
| > hand, Verizon keeps sending those ads. So there must be
| > lots of people either stupid or hungry enough to respond
| > to them.
| Wait around for a 2 year plan.
| You will pay for each set top box.
| You'll go way over 99 including the set top box rentals.
| I have a FIOS DVR. Great device but also a monthly cost.
| With all the extras, more channels, higher speed, I still
| saved money vs. Comcast.
I assumed FIOS was more expensive, being fiber
rather than cable. Fortunately for me, I don't need
either of those. I get over 40 stations with a simple
in-room antenna and have no interest in "blockbuster"
movies, network dramas, or sports.
I do have cable for Internet. RCN. They're not
notably better as far as I can see. They generally
keep pace with competitors. But landline and cable
Internet don't seem to be so prone to flim flam
tricks as cable TV and cellphone services are. Perhaps
that's just because the services are simpler, with less
On Wednesday, October 1, 2014 11:00:50 AM UTC-4, Mayayana wrote:
From what I've seen internet pricing is just as much a part of
what you call tricks as cable TV. Those deeply discounted new
subscriber deals only give you the low rate if
you take tv, internet and phone, all three as part of the deal.
FIOS ROAD TECHS ARE GREAT! Nice guys, extremely knowledgable, occasionally hamstrung by their supervisors.
Telephone reps, hard to reach endless automated attendants, all designed to prevent you from talking tpo a human being.......
I think verizon should sell off their fios areas, and remaing copper and go cell only...
incidently if you want a bargain rock solid price for cell service go prepaid. no contracts, no hassles and ome offer no extra charge internet like sprint.
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