Verizon Fios nightmare

bob haller · 2014-09-30T02:06:29+00:00

I had Fios for about 2 years. It featured poor service, noise on line to po int line was unsuable, battery failure, non responsive reps, endless callin g of tech support, after going thru many automated attendants, finally get tech support only to be told all reps are busy please try your call again l ater goodbye. I was under contract and as soon as it ended went to comcast with no problems. At the end I had one line still on copper. It worked fine, but I had moved unlimited calling on my cell phone and never used my 35 buck a month callin g package on my business line. Verizon FIOS pushing for customers reaches n ear abuse level and obviously I wanted no parts of FIOS! They started calli ng constanly like several times per day, clogging my business line answerin g machines with useless calls, visiting my home repeatedly at dinner time. I asked repeatedly to be remove from ALL SOLICITATION! So I cancelled my outgoing call package on my business line, and verizon id iots cancelled my entire line. I caught the mistake instantly and they fixe d it within a hour. However ba few days later the system burped and did it again! this time it took over 4 days to get my business line fixed, and honesly not one rep rea lly seemed to care:( At this point I went all comcast! and sent registered letters to presidents office at verizon to never contact me again! I insisted verizon remove all the copper drop and fios equitement from my home. They resisted, but final ly removed it all I got a solicitation call yesterday and today the disturbed my dinner again coming to my door.. HOW CAN I GET THESE IDIOTS TO JUST LEAVE ME ALONE PERMANETELY? I am thinking of attaching a banner to my home verizon fios sucks!

Sep 30, 2014 23 Replies

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trader_4 11 years ago

Look into a Tivo. It's a far better DVR, channel guide, etc than what my cable company, Optimum offers. It's not cheap, but I'm saving $10 each month on what the Optimum DVR rental would be. And the Tivo uses a cablecard, so I don't even need a cable box. They charge for the card, but it's $3 less than they charge for their regular, non-DVR box. So, I'm saving $13 per month. IDK what Tivo current pricing is, but based on what I paid several years ago, it took about 4 years to break even back then, including lifetime subscription to the Tivo service. And after that, I'm saving $155 a year.

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trader_4 11 years ago

From what I've seen internet pricing is just as much a part of what you call tricks as cable TV. Those deeply discounted new subscriber deals only give you the low rate if you take tv, internet and phone, all three as part of the deal.

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Frank 11 years ago

Mimics my experiences with the "phone company". I had some real nightmares with AT&T and Verizon. That's why I shy away from FIOS. There still exists that old telephone mentality when they were a monopoly and it was take it or leave it. Customer service was rotten. Their problem lies in their offices, not their techs on the road, where my experience has always been good.

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Thane 11 years ago

Agreed. I moved to Tivo 2 years ago and replaced a lousy cable box which was slow and had poor reliability. The cost of the Tivo was well worth the switch and I bought lifetime service too. My monthly cost now is only the cablecard rental of $1.50.

Thane

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