Can loosen screw Plumbing

[Seymore4Head]

The handle on my sink came off.

The handle is being held down by a small piece under the Phillips head screw. I am trying to back out the screw, but since it is not coming out, I assume something else is turning. If I put my nephew under the sink will he be able to clamp onto whatever is turning so I can back out the screw?

Btw the faucet is a moen.

[philo]

I think that piece just pulls straight out with no need to remove that screw.

I think you need to unscrew the black plastic flange.

Read the instructions that came with it...if you don't have them just go the Moen's website

[Frank]

Moen parts and supports section shows diagrams and videos.

[clare]

And parts are generally free if you contact Moen. Virtually all of their stuff has a full warranty.

[Seymore4Head]

Thanks everyone for the support. I sent pictures and an email Friday night and I have still not heard from Moen. I just called customer service this morning and the recording says they can't take calls at this time. The recording suggests I send an email or call back at a later time.