Given your first paragraph, I would suggest that they would be better served with a private BBS or news server. As you say, usenet is public and unmoderated. Add into that that most people who even know about it are going to be at least mildly technically competent and of course when they have problems with their AC they're (as I did) going to ask in here.
It might be easier to view such queries as "Something is up with my AC, is this really something that warrants calling someone out or will he just wiggle a connector and laugh at me as he drives off down the street lighting his cigar with one of the handful of $100s I just handed him". If you (not you specifically) can't provide a civil answer, everyone is probably best served by no answer. A snarky answer just adds to the image that makes people post here instead of just going ahead and calling a professional out straight away anyway. But again, this is usenet and people are free to post what they want.
FWIW, it is not just this group, I have seen this in other trade newsgroups also. Contrast this with most computer based groups where if you demonstrate that you have at least researched the problem a little and you'll probably find people who will help you. Consider that and you'll maybe understand a bit better the people who come on here asking questions and why the attitude some of these questions get back seems somewhat uncalled for. OTOH, go on those same computer newsgroups with no research and you'll get called out just as fiercely as anthing you see on here.
Rich