This thread seems to add credence to the notion that a local dealer quite often earns his meager markup on big iron.
Time spent dealing with frieght companies and customer service is time not spent making sawdust, or much else, for that matter, except perhaps stomach acid.
If I wanted to buy a project, I'd have looked for a used saw. What I wanted was to get to work.
Patriarch, who has to put up with far too many weak excuses as to why stuff wasn't delivered on time, or working, in his "paid profession."
I tried that route and Grizzly wouldn't allow it. See my earlier response to Larry's post.
I ended up driving down to Williamsport, PA and picking the saw up myself.
They're not very clear, but when they're shipping a 500 pound piece of equipment for under $50, if the item is damaged in shipping, I'm guess'n they figure it's up to the buyer to file the claim against the shipper.
-- Jack Novak Buffalo, NY - USA (Remove "SPAM" from email address to reply)
On Thu, 22 Jan 2004 02:26:07 GMT, Nova brought forth from the murky depths:
I thought he meant that he wanted to suggest the trucking firm to Griz at their discount shipping fees. I didn't know that they excluded other trucks from picking up at their docks. Suckage!
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OK, if I have this straight this is the way it lays out.
I pay money to Grizzly for the freight, yes?
Grizzly arranges freight, yes?
Grizzly loads the item onto the truck, yes?
If the three answers were yes and add up to yes then the letter needed to go to Grizzly.
As for the freight claim, if it's Grizzly's policy to have the consignee file it then so be it but the letter still needed to go to Grizzly. It should have been addressed to, "The Pant Load In Charge Of Losing Business".
Yahhbut Keeter, you forgot one key item - Grizzly arranges the freight at substantially reduced rates. They have a disclaimer on their site that explains the relationship.
Both Griz and the trucking company needs to be involved, since Just Dave clarified his original post and said there were parts damaged that were not related to the crating damage. From what I've heard, they seem to be quite responsive to customer service issues.
Ahhhh! Sorry, I've not spent a whole hellava lot of time hanging with the Griz.
This begs a question that's for sure to send this thread into the OT stratosphere (it is about that time, ain't it?). We send out to bid every year (or so) the contracts for hauling our children to and fro (back and forth Dave) to school and we award the contract to the..., low bidder. I wonder when there will be a disclaimer similar to Grizzly's posted on the doors of every school (that's skool for anyone from Alabama) bus door?
I know you're not playing apologist for Grizzly but you gotta hand it to the original poster for what he had to put up with.
Now, I wonder, if he were to calculate his time spent dealing with this fiasco, I wonder where he'd be savings wise.
No really. Here's a quote from Grizzly's web page:
"Since Grizzly does business with several freight companies in great volume, we negotiate substantial discounts that the average, one time customer cannot receive. In order for you to receive these discounted freight rates from Grizzly, we must charge for the freight up front and your order is shipped to you prepaid."
Grizzly is acting as an agent on the customer's behalf. The charges are collected by Grizzly and passed on to the shipper.
Yes, to get volume discounted lower rates, hoping to entice more sales.
Yep, and that's technically the end of their responsibility.
Under certain conditions Grizzly will sometimes take things one step further. If something is damaged and that damage is noted on the form the driver gives the receiver to sign to accept delivery, Grizzly "will make a claim for the shipping damage on the customer's behalf." (See entry "Shipping Damage" at
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It seems that if the damage is noted on the signed shipping form Grizzly will pursue the case. If it wasn't noted, from their literature it appears the customer is SOL.
I might add that when I picked up my bandsaw from their showroom I didn't notice that the package was missing the drive pulleys and all the nuts and bolts necessary for assembly. It took about three months to get them from Grizzly as they would not pull them out of another box to ship them to me. They had to order them from overseas.
-- Jack Novak Buffalo, NY - USA (Remove "SPAM" from email address to reply)
Actually, seldom does the low bidder have the best interest of the buyer included in the bid.
Or, maybe, just maybe, he'd be like the rest of us and having to tweak, tune, restore and re-build the machine which isn't for everyone but does guarantee you Master of Your Domain and isn't something that's mentioned as being a requirement in the Grizzly catalog.
Good point. Unfortunately, too often the bid system doesn't take into account other factors, such as competence, longevity, and commitment. Unless you're in road construction... :-)
I suppose so, but I've yet to see any machine that didn't require at least one tweak - no matter what the dealer did to it before or after delivery to your house. Maybe it's me - I just assume everything is out of whack and go to adjusting immediately. :-)
Hence the smiley face Al. Here in WI, we have 5 big road construction firms being investigated (probably charged by now) for fraud by fixing bids on state contracts.
Just goes to show that just about any system can be corrupted, given the right environment...
This is what I'm dealing with, a month later and I just have parts laying in the garage instead of a jointer.
I realized and fully counted on a bolt or two missing or a scratch in the paint and even a damaged part but hell with all I've gone through......I just think it's a big nuts!
I would assume the bid specs were a little tighter than " hey we need someone to drive some buses, please send us a bid." I assume that there were some pretty tight specs for vehicles, maintenance, driver training, driver background checks, maintaining schedules, etc. In fact, I develop these specs for my school district, review the bids and make the recommendation for which service to award the contract. It in fact is not "lowest bid", but "lowest responsible bid" as required by law. You also do not simply award the contract and then ignore the contractor, you monitor the service, the vehicles, review maintenence, obtain (directly from the state police) the driver background checks, listen to and respond to all mommy complaints, keeping in mind that your bosses are directly elected by those mommies.
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