Kudos to Dremel/Bosch customer service

[Dave Balderstone]

I posted a review of my experience with the Dremel Multimaster on the Dremel site. I heard back within a couple of hours from a customer service rep who proposed a very acceptable solution.

In part, they said: "...we expect the tools to run.  Not forever ­ but we do expect them to provide solid use.  And our experience has taught us that when a customer purchases our tool, they often do so because they¹re familiar with our brand.  They believe in us.  The least we can do is stand behind the product."

Nice.

[nailshooter41]

OK... sounds like you had a good experience with them. So, what was the pr oblem with what tool, and what was the solution?

Inquiring minds need to know...

I used to be a HUGE fan of Bosch tools and still use a couple of them very frequently.

Robert

[jloomis]

I just sent a letter to Bosch, inspired by your experience with them. I had an wonderful old Jig Saw Bosch, and used it for many years.... It was getting noisy and old, so I bought a new Bosch Jig Saw. It lasted about 7 days after warranty.... so now I am using my old Bosch Jig Saw, and am not sure what to buy in its place. I sent a letter to bosch to see if they could re-kindle my use of their tools? john

I posted a review of my experience with the Dremel Multimaster on the Dremel site. I heard back within a couple of hours from a customer service rep who proposed a very acceptable solution.

In part, they said: "...we expect the tools to run. Not forever ­ but we do expect them to provide solid use. And our experience has taught us that when a customer purchases our tool, they often do so because they¹re familiar with our brand. They believe in us. The least we can do is stand behind the product."

Nice.

[G. Ross]

I had one of the little rechargeable dremel tools and loved it. Then the battery died. I opened it up and the battery was soldered in. My battery Mart said that although he was trained in lithium battery replacement, the company would not allow replacement of lithium batteries. I contacted Dremel and they said send it in, that it would cost no more than $40 to fix it. I trashed it. Poor design. Poor service--they would not give me the actual cost for replacement of the battery.

[woodchucker]

So first off, all batteries are soldered in, they don't want a fire from loose wires.

Buy your own lithiums and solder them in... it's easy.

[krw]

Soldering LiIons is not a good idea. There are companies that do replacement cells, though.

[Dave Balderstone]

Multimaster(s) that simply stopped working. They are replacing them, even though they are well out of warranty, with the newer models.

[nailshooter41]

Aha! Thanks for the update. I hope the new ones work well for you.

Robert

[Dave Balderstone]

An MM20 and MM40 arrived late yesterday to replace the 6300s that died. Looking forward to putting them through their paces.