Had 2 occasions where customer service came through unexpectedly. Just when I'd thought customer service went out the window, surprise, surprise.
- Ordered a Pfister tub/shower trim kit from the orange box store. Had to order valve body separate. Trim kit wasn't the best but it ran 8, and the valve body would've cost nearly through the same store. The box store ran out of the valve body, then discontinued it leaving customers stranded. I wrote a negative review towards the same saying I would be returning the trim kit. Got an email from Pfister saying they want 100% customer satisfaction, and are sending me a valve body at no charge!
- Couldn't find a framed, recessed medicine chest in the size I wanted except through Wayfair. Ordered a Nutone chest for almost 0. It came, double boxed and packed well. Opened the first box and the medicine chest was a Jensen, looked like what I wanted but they substituted the brand without checking with me. Also the chest had a small dent on the recessed part, and can be seen when the chest is opened. It was appeared to be done before it was packed. Went online to return it. Wanted to charge me a restocking fee! I called Wayfair, they informed me they do this automatically since so many people have buyer's remorse. They credited me the full amount and told me to keep the chest!
How's that for customer satisfaction?