Plastic soap dispenser bottle on a 10 year old Moen kitchen faucet
broke. My fault. I'm putting in new counter tops. Forgot the bottle
was there when I pulled out the sink.
I called Moen 1-800. A new bottle is on the way. No charge. They
didn't even ask how the old bottle broke.
What is it with faucet manufacturers? I had a similar experience with
American Standard. A kitchen sink faucet needed new washers, etc. I called
their customer service ready to place an order and they sent me a repair kit
(actually two kits) at no charge. And that was for a 10-year old faucet as
Must be a competitive business out there.
On my price-phfister I called them because the spout was starting to
developed little corrosion dimples under the chrome. They sent me a
new spout free of charge. They have also sent me new diverter valves
twice for the hand sprayer as well as the main ball valve once.
Yep, same with my old Moen Chateau. It was leaking around the base, and
they send me o-rings and a new cartridge, which fixed it right up.
To be fair, Price-Pfister was also happy to send me a new cartridge for
my shower valve.
Same with my Price-Phister 15 year old half bath faucet.
It was gold colored and it started to turn rainbow colors around the
spigot end. I called and they said they don't have the gold ones any
more and they would send me another faucet of my choice.
I got the chrome colored of the same design.
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