I have an older ('80s) Vega 8" jointer. It was a well built machine
but missing a few parts. Working with Vega was frustrating. I get the
impression that there's the owner, a manager, a secretary, and a few
assembly people who never touch the phone.
The manager (forget his name, but I have somewhere all the written
correspondence and notes from phone conversations) was pleasant enough,
but he won't return calls on service stuff. And if he thinks it's a
difficult task you're asking for, he'll basically blow you off. I did
some research and found out who the owner was, contacted him and found
him also personable at first, then dismissive.
Specifically, one item my jointer needed was a fence. After cajoling
them with about 20 calls over the space of 2-3 months, they agreed to
send me one. They custom made it (since they no longer make jointers),
and it's nice too. Unfortunately, it was for the wrong model, despite
the fact that I had sent them detailed pictures of mine. It was nice
that they tried to accommodate me with parts for an out-of-production
machine, but their carelessness ruined that gesture. They did offer to
refund my money, though I would have to pay shipping. They did not
offer to make the correct one--in fact they claimed they couldn't
(=wouldn't). I ended up doing some machining to make this one fit. I'm
happy with it, but I'm not happy at all with Vega's CS.
My impression is that they're a small business that cuts corners to
stay afloat, and one of those cut corners is customer service. If they
keep making your particular model of whatever, then maybe you can count
on parts, perhaps even in a moderately timely fashion, but not in a
friendly fashion. If your model goes out of production, then you can
count on neither (parts nor friendly service).
I've heard good things about their TS fences, and I'm in the market for
one, but I won't buy from them.