Gentlemen, Has anyone else out there ordered something from the Grizzly catalog, recieved it, then discovered the specs in the catalog did not correspond to what was on the actual machine? I ordered an oscillating drill press, catalog number H0626. The catalog stated minimum bit size of the chuck to be 1/8", so I also ordered a G8651 adaptor chuck in case I had to drill smaller holes (hoping that I would not get any wobble out of my Rube Goldberg set-up). The drill press arrived and guess what? The chuck easily handles bits down below 1/16". So the net is, I returned the Jacobs adaptor chuck (and had to pay 10% re-stocking fee because Customer Support says the adaptor was intended for use on a cordless screwdriver). The drill press is doing a good job for me, but I did have to make a heavier piece out of angle iron to replace the depth stop bracket (due to my thicknessing operation with a Wagner Safe-T Planer). Overall, it was worth the $200, for what it does for me. Take care. George
There are numerous errors and omissions in the Grizzly catalog. Sometimes they specify a TEFC motor when the machine clearly does not have one. They used to state that their baby drill press had a crank operated table (I'm not sure if they corrected it). Their Bridgeport crank handle has a wrong thread size (which they full admitted to when I asked). The state their square column benchtop mill has a 3 phase motor. I am positive it is only single phase. These are just examples--there are plenty more.
In your case, you got something better than they specified.
Maybe you just go lucky. It's possible that many will not handle bits smaller than stated. In this case I think it is just an error on the side of caution. If they said their chuck could handle bits as small as 1/16", they have an increased chance of returns/adjustments/repairs on those chucks that might not handle bits smaller than 1/8.
Thank you for your email dated September 10, 2004.
I apologize for your current situation. Unfortunately, your machine is outside of the 30-day period for returns and we would be unable to accept it back. Again, I apologize for any inconvenience this may have caused you.
If we may be of further assistance, please do not hesitate to contact us. You are a valued customer and we look forward to hearing from you soon.
Tara
Customer Service
Grizzly Industrial, Inc.
EN#745
-----Original Message----- From: George Worth [mailto: snipped-for-privacy@earthlink.net] Sent: Friday, September 10, 2004 11:07 PM To: CSR Subject: Fw: RMA# 135567
Okay. You win. I won't patronize Grizzly anymore. Fictitious specs on drill presses? Can I return the drill press? Thanks.
----- Original Message -----
From: Tech Support
To: 'George Worth'
Sent: Thursday, September 09, 2004 2:47 PM
Subject: RE: RMA# 135567
Dear Mr. Worth,
Thank you for your email dated September 8, 2004.
The G8651 is meant for a cordless screwdriver. The G8651 is used for starting holes and for light drilling using a cordless screwdriver. I have included the link to the 2004 catalog page that shows the G8651 and the description.
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do apologize for the inconvenience.
If we may be of further assistance, please do not hesitate to contact us. You are a valued customer and we look forward to hearing from you soon.
Sincerely,
Terry
Technical Service
Grizzly Industrial, Inc.
EN#734
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-----Original Message----- From: George Worth [mailto: snipped-for-privacy@earthlink.net] Sent: Wednesday, September 08, 2004 10:02 PM To: Tech Support Subject: Fw: RMA# 135567
Dear Tech Support guys,
Please read the emails below. Start at the bottom and read up. What do you think?! I think Tara made up a bogus response to my question...for whatever reason. Thanks for your response.
George
----- Original Message -----
From: George Worth
To: CSR
Sent: Wednesday, September 08, 2004 9:55 PM
Subject: Re: RMA# 135567
Tara,
This chuck would work in ANY chuck, cordless drill or otherwise, that is why I purchased it. I am a machinist. I know what type machine can use this adapter chuck. If the Grizzly catalog did not have fictitious information regarding the size of the chuck (pertaining to the drill press I purchased from Grizzly), I would not have bought the adapter (which I may add, I have never opened). Remember, in this age of internet news groups, web sites, etc, etc, everyone is a publisher. I think world will definitely side with me on this one. Ask one of your tech support guys if the drill press spec does or does not explicitly say 1/8" min bit size...and if they actually have a different chuck on them than that which is specified. Also ask if this adapter can only be used in a "cordless drill". Please let me know what they say. Thanks
George Worth
----- Original Message -----
From: CSR
To: 'George Worth'
Sent: Wednesday, September 08, 2004 12:39 PM
Subject: RE: RMA# 135567
Dear Mr. Worth,
Thank you for your email dated September 7, 2004.
I apologize for your current situation. After researching your situation, I discovered that the G8651 Keyed Chuck, that you purchased, is actually for a cordless drill, and not a drill press. Because of this, we will have to charge you the restocking fee. Again, I apologize for any inconvenience this may have caused you.
If we may be of further assistance, please do not hesitate to contact us. You are a valued customer and we look forward to hearing from you soon.
Tara
Customer Service
Grizzly Industrial, Inc.
EN#745
-----Original Message----- From: George Worth [mailto: snipped-for-privacy@earthlink.net] Sent: Tuesday, September 07, 2004 9:54 PM To: CSR Subject: RMA# 135567
Dear Grizzly,
I sent this package out today. This item is a drill chuck adaptor, which was to be used in the drill press I also purchased from you. The drill press specs (for H0626) said minimum bit size was 1/8" (and it still does!), but the chuck in the machine takes a bit MUCH smaller than that, so the adaptor chuck I bought was not needed. Do I have to pay a 10% restocking fee due to a catalog spec error? I don't think that should be so. What do you think? Thanks
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