In message , "Dave Plowman (News)" writes
The problem I have with the PO is that there is no easy to reach "buck stops here" contact
When it's minus degrees and someone hasn't received their boiler pcb, they don't want to be told to fill in a form if it hasn't turned up in
30 daysthat's assuming that you get through to someone
With CityLink and APC, I have someone on the end of the phone who will at least get some form of answer