Over the course of the last 4 weeks, I've sent several emails to Christian
St-Cyr at General asking for tune up specs for the 350. I initially asked
for specs and some parts prices. He responded with price info, but wanted
to know why I wanted the tune up spec's.... What difference does that make?
Anyway, I told him I wanted to check out the saw and never heard a peep
back, other than the mail couldn't be delivered to firstname.lastname@example.org. I
then sent emails as you suggested to email@example.com, with a cc to
firstname.lastname@example.org, and email@example.com .
You've explained that they're busy and all that, but it has been a month and
I've heard nary a peep since I first got a resonse from Christian St-Cyr.
These emails for the most part, have bounced back (at least the ones to
firstname.lastname@example.org, the others haven't) But my last two inquiries over the
last 7 10 days haven't bounced or gotten a respose.
So, I've given up in trying to get an email response from General, and
that's a real disappointment - I am *so*
happy with the cab saw...
I guess I'll break down and call them, but why the heck have a website and
email contact info if you're going to blow people off? I have been nothing
less than polite, prompt and within reason in all of my messages and am a
If you could pass word along to them through whatever contacts you have...