David -
Over the course of the last 4 weeks, I've sent several emails to Christian St-Cyr at General asking for tune up specs for the 350. I initially asked for specs and some parts prices. He responded with price info, but wanted to know why I wanted the tune up spec's.... What difference does that make? Anyway, I told him I wanted to check out the saw and never heard a peep back, other than the mail couldn't be delivered to snipped-for-privacy@general.ca. I then sent emails as you suggested to snipped-for-privacy@general.ca, with a cc to snipped-for-privacy@aol.com, and snipped-for-privacy@general.ca .
You've explained that they're busy and all that, but it has been a month and I've heard nary a peep since I first got a resonse from Christian St-Cyr.
These emails for the most part, have bounced back (at least the ones to snipped-for-privacy@general.ca, the others haven't) But my last two inquiries over the last 7 10 days haven't bounced or gotten a respose.
So, I've given up in trying to get an email response from General, and that's a real disappointment - I am *so* happy with the cab saw...
I guess I'll break down and call them, but why the heck have a website and email contact info if you're going to blow people off? I have been nothing less than polite, prompt and within reason in all of my messages and am a bit dismayed...
If you could pass word along to them through whatever contacts you have...
Thanks!
John Moorhead Lakeport, CA