they expect you to have smart phone and to whats app it too them
Conversations of:
"sorry I can't do that"
"Oh it's simple all you have to do ..."
"No, I mean my phone isn't capable of doing that"
are usually met with incredulity
I know that there are more than a dozen in my block who don't have email. I haven't managed a survey of who does/doesn't have a smart phone