SeceuroGlide garage door not closinf.

Dec 07, 2024 Last reply: 1 year ago 7 Replies

I have a SeceuroGlide roll-up garage door, electrically operated, using either a remote control or by pressing pads on the main control unit on the wall. Just recently, while the remote will still open the door, it will no longer close it, and the main control unit bleeps. The door can be closed by holding down the remote for at least five seconds, and continuing to hold it down until the door is closed. Alternatively pressing the V arrow on the main control unit for at least five seconds and until the door closes, also works.



Both little LED lights on the pad on the main control unit are permanently illuminated red.



My handbook says the batteries need changing. Sounds OK as the door is six years old and has not had new batteries in all that time. The handbook says that with the symptoms that I have, I should change the batteries in the bottom slat transmitter. OK, so I get me some batteries, and remove the cover of the transmitter, only to find there are no batteries inside to change. It looks to be wired directly to the door main control unit via a length of spiral cable, presumably avoiding the need for batteries. But I didn't know that.



So then I look for batteries within the control unit, but can't see how to open it. There is a long narrow panel across the bottom which can be popped out, revealing two retaining screws, but removing those screws loosens nothing, AFAICS.



So how do I get the front panel of the main control unit off, to change the batteries if I can find any. If it's not batteries, what else might it be that can be DIY fixed?


Typical reasons are:

1) Excess friction in roller track, motor is "over-current".

2) Contact sensing method has detected an obstacle in the path. Some doors would have a rubber strip and a microswitch, for contact sensing. Photoelectric obstacle sensing, check that transmitter and receiver optics are clean. Optics don't have to be visible light, they could be IR. IR light can be detected with a SmartPhone camera pointed at the transmitter. A white light, with no white light visible in the real world, indicates the transmitter is 960nm.

Yes, some doors have batteries riding on the door, as part of the design. A box on the door could have batteries. But you've located a spiral wound expansion cable, indicating power is routed from the main control unit which has mains power to run the motor. The spiral cable could be multi-conductor, it could contain DC for something, and a single status signal "Jammed".

The documentation is relatively dire, and looks like the nuclear launch codes from 1950. It looks like it was written by a burglar alarm company.

Paul

Iphones are likely to have an IR blocking filter on the maim camera so will not show IR. The selfie camera may not have this IR filter. Before coming to any conclusions about IR transmission using a smartphone camera check that it actually works using the IR TV remote. Point the IR LED on the remote at the camera and press a button on the remote. If the camera is capable of showing IT you will see the LED flashing on the screen.

Thanks Paul. I think it's time to get an engineer in.

The symptoms you describe are exactly the same for run down batteries on my roller door that has a rubber strip with a sensor on the bottom edge of the door with the transmitter mounted on the bottom slat. Mine definitely has batteries for wireless connection to the main unit wired is not an option as any wires would soon tangle with the mechanism. Have you tried taking the whole transmitter off the slat as the batteries maybe on the back side?

BTW the batteries may look like normal AA but are not, they are 3.6V lithium AA cells and not commonly available at supermarkets or even DIY sheds. I get mine at Amazon the make being EEM3 ER14505 3:6V AA.

Richard

PS

Are you sure that the wires you can see are not the connections to the sensor strip? Link to batteries;

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Yes, they come at a price.

Richard

Probably wise. The motors which open and close those doors generate an amazing amount of torque as they're often normal motors geared down a long way, and that can result in a lot of damage.

When I didn't notice that my garage door had frozen shut in a heavy frost, the motor didn't stall when I pressed the remote control button. It continued to turn as as something had to give it broke all six heavy-duty plastic couplings between the motor roller and the door. It was an expensive repair...

There instruction book is ‘generic’. There are several ‘safety strip’ types

- not all have batteries - ours doesn’t. I THINK those with batteries lack the spiral wire.

The problem may be the motor - it has sensors to detect a ‘stall’ - or a problem with the bottom edge strip.

I’d go along the edge strip looking for damage / distortion - try squashing side ways to see if it changes the lights. Ours seems to be a simple compression system. You can override the edge sensor - from memory you fit a resistor, at least on ours, which ‘tells’ the box on is there but all is well. Obviously only for testing.

If it is the motor, the whole roller needs to come down.

Ours failed about a year back and I got someone in - I didn’t fancy lifting a double roller etc.

As for the control box cover, if yours is the grey one with a frosted light cover on the top, there are 4 screws - all in holes- on the front. There is a ribbon cable from the cover to the main board. From memory, Pozi type.

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