Hi
Is Screwfix incapable of sorting out problems.
I ordered 10 22mm copper pipes, 10 15mm copper pipes turened up. I refused to accept them from the courier but they said that I had to call screwfix, who confirmed that I had to keep them and they would collect them. Ok I said will you then send out the 22mm so We can get on with the work. NO was the answer we will have to put you "misorderd" pipe back into stock and then send out the new pipe. At this point i pointed out the mistake was theirs not Mine. After talking to a team leader they agreed and said the 22mm will be sent out. On the wednesday after the weekend they come to pick up the old pipe but no new pipe. Call screwfix again to be informed that yes it does say that the 22mm should be sent out before the 15mm comes back but NO they havent sent it. Why I ask ? because we havent sorry, was the reply we will send it out now for tommorow. Next day comes, NO pipe call screwfix again. Again im told yes it does say it should be with you today but we havent dispatched it yet. You will get it tommorow Sorry.
At no point did screwfix seem to think that there was a problem. The fact that I had the floors up in mine and my babies room didnt seem to worry them.
Due to this and that their prices arent that cheap I wont be using them again. Im sure if they dont c*ck it up it all goes well but they seem incapable of sorting out problems if it does go wrong.
Ian