Sagecom 2704n

Try switching back to the previous router?

Sadly that one ceased to work.

from what I remember the Hub Zero was particularly lacking in features, anyone associated with the village hall got a better router kicking around unused at home?

It probably just needs one with the ability to open a specific TCP/IP port for inbound access, though it has to be said that many CCTV/DVR products that work that way aren't amazingly secure - what make is it?

Besides, plusnet is part of BT now is it not. Seems to me you should not let unqualified execs buy techy stuff without consultation on the tech specs. Brian

Yes for the last 13 years, so I don't really see the relevance.

Would be nice if whoever setup the system had left a sheet of info detailing how it works and pointing out if e.g. any replacement ISP needed a fixed IP address or firewall rules setting for it.

The Plusnet router that I received two or three years ago was fairly configurable and certainly let you open specific ports. Probably just a case of looking up which ports are needed from the CCTV manual and how to open them in the router manual.

SteveW

e.g. for Hub Zero, port numbers may differ for the hall's camera(s)

There is also a firewall setting at plusnet's end of the line, you may need to alter

you could probably replace it with a BT home hub 5 or 6 they will work on plusnet and available cheap on ebay

Thanks for the suggestions everyone. Coincidentally I had occasionally to speak to the original installer this afternoon and he will come over next week.

If he has no joy do shout as I set up this router for my Dad for remote access to an IP camera.