problem getting refund from taps4less

If you paid by credit card, going that route would be simpler.

Go to the credit card company and tell them that the transaction is disputed and why. Generally they deduct the payment from the trader's account and go from there.

Try sending them a Letter before Action (Google) - usually works wonders.

If they delay, their costs rapidly increase with Interest, Court Fees, Expenses etc

Flop

Hello Robert, Please give me a ring on 0845 8386394 so that I can find your record on our database and sort this sitiuation out for you asap. Many Thanks Brendan

I'd've been impressed if you'd given a geographic number rather than one which generates revenue for your company.

Actually I'm quite impressed that somebody at the company has read this ng and posted back here.

But anyway -

David

I think it`d be appreciated if Robert posted the result of his phone call to the group, to make sure that the level of service shown can be easily found using google groups.

He could also point out that their website is misleading...it says that

from Robert (the OP):

Before I was able to call them, taps4less telephoned me to say that they have now refunded my money. I will keep the group posted as to what eventually does happen.

Robert

Isn't 0845 local call rate as opposed to 0870 which is not?

I thought that 0845 was local rate and 0870 extra rate (unless it has changed)

The point is that they are not allowed to call it 'local rate' any more. They can call it 'lo-call' but not 'local', as it's misleading. It often costs much more than a 'local' (or even national) call would.

It's the same argument as for 0870, which was misleadingly called 'national rate'. In theory it was, but in practice it cost more than expected.

Especially because 0845 and 0870 are both almost always excluded from any fixed-price 'inclusive minutes' landline or mobile phone deals

David

Indeed. BT's 0845 is now expensive, too; of course, indirect providers either won't accept aclls to them, or charge a lot.

I avoid calling my bank on the 0845 number, and use the 0870 number instead, because I have a tariff that *does* accept them on inclusive minutes...

But you still pay the full local call rate rather than any discounted (or even free) call that you may get from your provider with a geographic number.

MBQ

And can end up costing more than eg a call to the US.

cheers, clive

There is no such thing as local call rate for the vast majority of residential callers. Hasn't been for ages.

I'd be pretty sure that the website is just an oversight rather than a deliberate attempt to mislead, but in any case being accurate would be nice :-)

Just think yourself lucky you're not dealing with NTL/Virgin media... ...or my old solicitor for that matter.

I am pleased to confirm that taps4less have now made the refund.

Thank you to all those who made suggestions. Advice to pay using a credit card rather than a debit card is well taken (I don't have one at present).

Robert