Lies "we arrived at 19:19 and left a card because your were not in", "We could not find your address" (mutually exclusive, shurely shome mishtake?), "we'll deliver it tomorrow", "it's out for delivery", "we'll ring when we are half an hour away", ...
And this is for a device that costs several hundred pounds. Get better from Yodel, City Link, Royal Mail, Parcel Force, ...
In another forum, someone mentioned that Citylink had delivered something and taken a picture of the house - a new initiative, presumably to protect the courier company.
I had been thinking that putting up a unique QR code outside the house would be a way of giving them something to use when 'proving' they had been there.
We seem to be in a good City Link area - no problems and a depot within about two miles.
Oh, that's what Yodle do
(they part-sponsored the Tour of Britain and I wondered what the **** they did)
tim
No. There is no worse company than UKmail
Having read bad things, I expected Yodel to be utter crap. Truth is that while they cannot be considered top flight, they have not been too bad at all.
Just missed a signed-for package delivery because I'm at work. I know this becaus ethe Ebay seller sent me a Royal Mail tracking number. Putting that number into Royal Mail's tracking website said the delivery had been aborted and the package returned the Battle office.
Now I live 5 miles away from there and it's a right royal pain to go down there - parking is bad and I rarely have reason to go to Battle as nice as it is.
Anyway, Royal Fail's website said I could re-book a delivery. Goody I thought. I have enough information to authenticate myself to them - stuff like tracking number, my name, delivery address, package type etc.
So I filled all this in an made it to the page where you can choose to have it redelivered or held at a local Post Office for £1.50 extra.
OK - Excellent - I select "Redilivery" as I will be working from home tomorrow (Thursday). Choice of dates for redelivery starts from Friday!!!
WTF???! This was Wednesday at 2pm. How much warning do they need to lob a packet into the postie's pile? It's the little things like that that just really piss me off...
So make sure you have them on your CCTV taking the photo:-)
The company from whom we purchased have been doing their best today to get the issues resolved. But to no avail. We will go and pick up tomorrow. But the people who sent it are the UK distributors - and the shop we dealt with has already talked to two out of three directors.
Seems UK Mail do not employ drivers. Somehow they get a person to turn up, pick up a van load of parcels, deliver them and then get paid for doing it. What an awful way to run a delivery company. (Actually, it would be an awful way to run anything I can think of.) And one driver should be going very hungry this week... But it does make you wonder if they make more money by 'redirecting' goods than delivering them?
So I now think I agree with you TNP.
It's insurance in case the van with the parcel in it doesn't get back to the depot early enough to be unloaded that day.
However, if you edit the HTML source code to change the form options to include tomorrow's date it'll still work :-)
Owain
In message , Tim Watts writes
You'll love this. Out here in the sticks, the vast majority of people who want an item redelivered phone me, and I'll give it to the next postie going their way. Depending on time of day, could be later the same day, or possibly tomorrow morning.
The clever ones use the RM web site, not knowing that, because I'm a PO, I don't have access to the RM side of the RM web site, IYSWIM. So, they fill out the form, which arrives as an e-mail at the nearest RM main depot 50 miles away. Someone there duly reads it, prints it and pops it in the post to me ...
Phoning is quicker :-)
Thanks - I shall make sure I get Battle's number in my diary and do that next time :)
Not here they didn't. Drove past without stopping (I saw them), and the goods ended up back in the depot with "invalid address".
"The driver can't be arsed" is what they actually meant.
Oh, and when I went to collect the goods, the address label was perfect.
UPS are the best around here, and Royal Mail not bad.
I'd cross off Parcel Farce and Royal Mail from that list. Had similar issues with both. Maybe its the operatives not the companies.. ahem.
Brian
Had some problems with them over the years. But for something like this it would have been Special Delivery - which has bene a pretty good experience.
And at least RM/PF have web sites. UKMail has now disappeared off the web entirely.
And UKMail are having "telecom difficulties" so you cannot get through to them by phone.
Went down today - now an hour and a quid poorer. So I asked the bloke and as you suggested, he laughed in the face of the Royal Mail website and gave me his direct office number for next time :)
Cheers for the tip!
Tim
In message , Tim Watts writes
Result! It should not be like that, of course, but I'm delighted it worked for you.
Never had a problem with them, nor their other side, Business Post.
MBQ
e company than UKmail
That's exactly what DHL do for DHL@home deliveries, a right pain when you want to collect from the depot but it's not actually there. That's exactly what other courier companies do, too. You get the level of service that you (or the sender) pay for.
MBQ
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