stayed in all day for a delivery scheduled to be between 2:30 and 4:30. At 22:30 received an unintelligible call from someone foreign. At 00:00 I went to bed. I sleep over the front drive. I went to sleep about 2 a.m.
This morning I get an email asking me how my failed delivery went, and the parcel tracking informs me that I was 'carded, because I wasn't at home'. I checked the letter box. No card.
The courier website says that no agents are available to talk to me.
I have contacted the vendor to complain. He is 'getting back to me'.
Is this any worse than Hermes (now Evri)? I had a Hermes courier round who claimed he went to my flat earlier and nobody was in. I asked him where my flat was and he didn't know.
I'm having trouble with Yodel at present. I ordered an item from Amazon nearly 2 weeks ago. To be delivered by Yodel, apparently.
Yodel's tracking app shows it arriving in my "local" depot (actually 35 miles away) last Friday. I tried 3 times to schedule a delivery date over the last week, all missed. They now think it may have a problem with its barcode, i.e. it's lost. And they want me to wait another 48 hours to see if they can find it somewhere. By that time it will be over 14 days since I ordered it so my right to cancel under the Distance Selling Regs will have expired. So tomorrow morning if there's no advance, I will simply have to cancel (and if necessary get my credit card company involved, if Amazon don't do the right thing - have no experience of Amazon over such things, do they refund easily?).
Are there any parcel delivery companies that are at all reliable?
Bought a s/h DVD via eBay deivered by Evri. Just the usual size popped through the letter box same as Royal Mail. Except as well getting three emails its on its way its been delivered youre now expected to rate the courier eBay style with stars ...how they did etc, Despite never having seen them.
Update: ARROWXL asked me to rebook, but the website wouldn't let me, as it retained the old booking. I managed to get a live chat session, and they earliest was the middle of next week with no guaranteed time slot, although they said they would text me the time the day before. Well last time they claimed to have been at my house at 11:30pm and no one was in, for a slot booked for 2:30-4:30pm. The website says they stopped and 'carded' me because no one was in, but I was waiting with all the house lights on.
I have asked for a full refund of £700 from the vendor. I think that whenever a [parcel fails to arrive we should all do that. Otherwise this appalling customer service will simply continue.
But you do know if they knocked on the door if it wouldn't fit thru the letterbox slot or if they just carded it or tossed it over the fence or left it where anyone could grab it.
In my experience courier companies are really bad with information if a parcel has been lost or stolen in transit.
They apologise for the "delay" for which they state various reasons and claim they will deliver the item tomorrow. The tomorrows come around and they still will not admit to losing the package and still claim to deliver it the following day. The deliver tomorrow seems to have been pre-programmed into their tracking software and automatically kicks in the estimated delivery date has passed. Phoning up and talking to human only results in the droid looking at the same information presented by the tracking software and advising to wait another 48 hours.
I've had this experience twice in the past 10 years and both with physically large/heavy items costing £300 to £500.
This seems to a growing trend if they have your mobile phone or email information. (Either required if you want to be notified about delivery tracking).
It's not just how did we do but a product review as well.
As in 'Your service sucks, and I cant review the product because it never arrived' I have just spent an hour on the phone with customer services - not from the courier company, but from the manufacturer of the goods.
It seems the courier company is one of the few that will deliver heavy loads, are relatively new to them, and have been lying to me and them. They are saying they were outside my house at 4:30pm, But they phoned me at 10:30pm. At least I assumed it was them. Level of English was the worst I have ever heard. Probably a Russian deserter.
They (the manufacturer) claim they have organised shipment for Monday. Which the courier firm said was not possible.
We will see. ............................................................................. I once had an amazon delivery that never arrived. They claimed to have 'left in in the porch' which was a sliding door anyone could open. Amazon re shipped the goods.
A week later I noticed a package, soaked through, apparently thrown or blown into the middle of the garden near a collapsing pergola....
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