I got contradictory messages one after the other then when the courier
eventually arrived he claimed he did not work for Hermes anyway and
gave me a pile of abuse. He also said he had been round earlier but
didn't know where I lived. I think his closing line was: 'You can
complain about me if you like but it will achieve f*** all.'.
That sounds about what I'd expect :-(
I had various bad experiences with them over about a 6-month period (when
they delivered things from Amazon), but since then they have been good. OK,
their delivery hours can be very varied (we once had something delivered at
10 PM) but they are a lot better than they used to be.
I've never sent anything by courier, and I haven't had any problem with
deliveries to me. However, I've decided it's far less hassle if the
goods are delivered to a local drop-off point (usually a 7/11
street-corner convenience store).
Normally that works well, as long as a) the package is small enough to fit
in the locker, and b) the locker actually opens when you enter your code.
I've only had it fail to respond at all (even with an "incorrect code"
error). It didn't help that the supermarket where the locker was situated
was in a dead zone for mobile signal, so I had to go outside to phone, then
when they told me to try various things, go inside where the call got
dropped, and then phone again from outside to report what hadn't happened -
we went through several cycles of that before Amazon acknowledged that there
was a problem and arranged for a replacement to be sent out with a new code,
which meant another journey into town a couple of days later.
But that's only failed once. Normally Amazon lockers work fine.
Before there was an Amazon locker in town, I used the local Asda as a
collection point, and the staff always had great difficulty getting the
system to accept the code that I gave them and to issue authorisation to
hand over the package: it was rare if it took less than 10 minutes from
arriving to walking out with the package. The scanner never managed to read
the bar code from my phone so they always had to enter it by hand, several
times because they often mis-keyed it. I'm not sure whether it was human
error or an error in the terminal that they were using.
There is (was?) a size limit even for counter service in a shop (eg the Asda
that I mentioned) - probably because they need to store the parcels in their
own secure cupboard until the customer comes to collect. There have been a
few times where I've had to try several different collection points (either
staffed or Amazon locker) until I found one that could accept delivery of
certain sizes of box.
Yes, I use Amazon lockers in France, very handy when you don't
actually have a 'proper' delivery address (we have a small boat over
I always wonder how a 'scanner' can resd the bar code off a phone.
Scanners mostly appear to be designed to 'see' things reflectively and
thus, surely' won't work with a phone. I'd have thought you'd need
two sorts of reader, one reflective and the other for screens.
The same thought has occurred to me. Maybe on modern barcode scanners the
illuminating laser can be turned off so the sensors see the transmitted
light from the screen rather than the reflected laser light from a paper
barcode. Obviously a laser shone at a glass screen will not reflect a
pattern that depends on what is displayed by the LED screen.
During the "bad period" this happened to us: my wife had ordered a weather
station for me for Christmas and we came back one snowy day to find a very
soggy, dented cardboard box on the doormat, with footprints leading towards
the front door but stopping about 10 feet away. There was a scuff mark and a
chip out of the paint in the front door.
It seems that the delivery driver had walked part of the way to the front
door, and had then lobbed the box (marked FRAGILE) at the door.
That device was sent straight back because with a delicate device I wasn't
going to accept something that could have been damaged by damp and being
thrown several feet. Amazon were very good about replacing it immediately -
and then used a different courier after I said "If this is how they treat
packages that they have been entrusted to deliver, you really need to stop
On another occasion they played the "customer was not in" game - but I
caught them. I'd seen the van pull up and I was walking to the front door to
open it, so I saw the driver walk to the door, immediately put a "you were
out" card through the letter box and turn to walk away. I opened the door
and said "I *am* in" and was greeted with a torrent of abuse, which included
the phrase "your F-ing bell doesn't work" to which I retorted, with a big
grin on my face, "That's because you didn't even F-ing try it, and you
didn't knock either." He carried on walking away with my package, so I had
to run after him in my bare feet to get it from him. Again, I reported that
to Amazon and had a very apologetic reply with a promise to get the courier
to investigate, and then a few days later a statement "That driver no longer
works for them". I felt a bit guilty: I was hoping he'd just get a severe
bollocking, not the sack.
But since then, things seem to have improved dramatically.
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.