Following on from my previous post, I have now got a refund authorised by Amazon after one of the traders 'fulfilled by Amazon' sent me the wrong stuff then disappeared off the face of the earth.
I am now looking to get the correct item from another supplier.
However looking at Amazon and the 'Store Front' for suppliers the 'About' information for one is "M&S is committed to providing each customer with the highest standard of customer service." No details of full company name, location, registration, how long it has been trading, nothing.
I have looked at a number of Store Fronts and they all look remarkably similar. Loads of 4* and 5* reviews over the last 12 months but little other information.
My original vendor also had a store front with minimal information and a load of 4* and 5* reviews.
So how do you check on the reliability of the supplier?
The reviews don't seem to help, and the item I tried to buy now comes up under a different supplier but with the same Amazon reviews. So you can't trust the Amazon reviews about good customer service because they are not specific to one supplier.
Bizarre - I can find the same (apparent) item at prices ranging from £11.99 including delivery
Presumably Amazon just pops them up with minimal or no checks, creams off the profit, and hopes not too many people claim when it all falls apart.
Cheers
Dave R