OT: Barclays Online.

[Dave Plowman (News]

I don't remember setting up a 5 digit pin for it. If asked, I'd likely have used the same one as on my PC online account. Or noted it down. A four digit one, I'd have remembered.

[Dave Plowman (News]

It's a Samsung S21. But this request is from the Barclays site, not the phone. The phone occasionally asks for its 4 digit pin in addition to the fingerprint recognition.

[Dave Plowman (News]

I know all the login details for Barclays site on my PC. Been there and looked for setting for the mobile app - none I can find, or any reference to it.

I have tried the 5 digit code from my PC prog which works fine, but it's refused by the mobile one.

[Andy Burns]

"PC prog"? surely it's just the website?

Looong time since barclays had their installable java app I think?

Anyway, from the website, do you see the "profile" and "passcode" options? Try changing it ...

[Richard]

This seems like the only option: What happens if I forget my passcode? If you have forgotten your passcode and need to get a new one, select 'Forgotten Passcode' from the log-in screen in the app. Doing so will reset the app and remove all account information and you'll need to re-register for the app.

[Andy Burns]

That's likely not the best choice if Dave can still login to the website. As I remember it, if you remove and-reinstall* the app, you have to go through about a 10 day process of them re-authorising and sending codes in the post ... just reset the passcode on the website.

[*] they do seem to have a new option to transfer an appp registration to a new phone, which presumably short-cuts the registration process?

[Dave Plowman (News]

Their are several ways to log in.

I use the original way on the PC.

My surname.

An online banking number I was given many years ago on a credit card sized thing. 12 digits.

A 5 digit pass code I was sent seperately.

My own 8 character password. (You are asked for two random characters from this when you log in - via a drop down menu - the rest of the login details your browser can store.

I have no wish to f**k about with the system that works just fine on the PC.

[Dave Plowman (News]

I really really really don't want to change my personal password for online banking. As it is not recorded anywhere. Just in my own brain. And at my age, trying to remember a new randomly generated password of 8 characters, not easy. And rather pointless, too.

[Andrew]

Ditto, but after a few years Barclays sent me a card reader so now I use that and never enter the 5 digit pin or password, all I have to remember is my own 4 digit banking card pin.

[Andy Burns]

Yes, I get three ways to identify myself

surname plus membership number (I never remember that) or surname plus debit card number (It changes slightly every few years) or surname plus sortcode and account number (The same for nearly 40 years)

I use the latter as it's burnt into my brain

Nope, I can't login to the website using a passcode or password, I

*have* to use either the little chip-n-pin "calculator", or my mobile to complete the login.

It's as though you haven't completed the app registration, how long ago did you install it? They generally have to activate it, then send you codes in the post ...

I suspect if/when you get the app working, you'll no longer be able to login to the website with just a pin and characters from your password, you'll have to use the app.

[Andy Burns]

It seems like you account is using an old authentication scheme, I cannot login with purely information retrieved from my brain these days, I have to use either

my debit card with PIN in the little pinsentry "calculator" that generates an 8 digit response code

or

the app on my phone plus 5 digit pin that also generates an 8 digit response code

If you don't want it to change, then maybe you don't really want to use the app, as I suspect it'll totally alter the way you need to login even to the website?

Have you never had a pinsentry device from them?

[Andrew]

when the display on mine got a bit dim, my local larger Barclays branch just gave me another.

[Chris Green]

I use number plates of cars I owned back in the 1960s, or telephone numbers of old girlfriends from around the same vintage. Permanently embedded in my brain but not easy to find now. I do add some 'wrapper' characters as well which I generate from the site whose password I'm creating. Thus I can remember quite complex 11 or 12 character passwords with mix of letters, numbers and whatever you fancy using 'wrapper' characters.

[Dave Plowman (News]

You need a PinSentry device to set up a new payee, etc. I've had one for ages - or rather on the second one, as the first gave up the ghost.

The app on my phone did work after setting it up and with fingerprint recognition. But the last time I tried it wanted this 5 digit passcode I've not got - and never did have.

[Richard]

I think you will have had to set one up to use the app before using biometric login.

Have you tried these?

Chat:

Send a message: Phone (not available 24/7): tel:[phone]

[alan_m]

Try reporting a stolen pet or life savings.

[alan_m]

Not a Barclays bank account, but I have a Barclaycard (CC) and for PC/browser access I have a 6 digit passcode number. If using the App only the first 5 digits of this 6 digit passcode are required.

Do you have a 6 digit number you set up at one time?

[Steve Walker]

There are some very skewed ideas. About 6 years ago, we had to call the police twice within a month. The first time because a man had approached our son when he got off the bus from school and tried to entice him into his garden. The second time because someone had kicked both door mirrors off my wife's car.

18 months later, we still could not get any information about the man, as to whether he was a risk or was just simple and childlike himself. Our son was unable to get off the bus at the stop near my parents to go there, yet dozens more children were doing so every day (it is right next to a shop). We never got any guidance, despite repeatedly calling.

We only called about the car in case there was a spate of it in the area and there might have been a pattern - we didn't even need a crime number for insurance, as it was cheaper for me to buy "new" mirrors on Ebay and fit them myself. However, we got a home visit to look and take notes; another take another look; another to take swabs as there was a mark on the broken bracket, that might have been blood; back again to ask neighbours if there was any CCTV footage; follow-up in the next weeks. Okay, it got nowhere, but we hadn't wanted any of it.

What was the difference? The first we considered a real threat, the second just some drunken yob, but the police were clearly more interested in the second, as my wife had an Ireland sticker in the rear windscreen - there they considered it a "hate crime".

[Bob Eager]

Half a dozen cars had mirrors smashed one night round here. By the time they got to mine (the last) there was blood. They took swabs and gave us a crime number.

Three years later I got a phine call asking me to go and meet a policeman. They'd caught the guy. He was made to write an apology and pay back all the expenses.

[Dave Plowman (News]

Not wanting to change anything on the PC, I did an remove on the phone and a re-install. It was very easy - it read my debit card via contact for most of it, and asked me to save a memorable work and 5 digit passcode. Which I did and is working fine now. Just how it first installed without asking me for this memorable word and 5 digit passcode, gawd alone knows.