Been using Barclays online for years on the PC with few problems.
Decided to install it on the new phone to use it for contact less payments, etc. Any other banking I'll still use the PC.
Phone is set up for finger print 'pass'.
Worked OK - but on trying to log in the other day it demanded a 5 digit pass number as an additional check. And the only 5 digit number I have is the original from my online banking - which it refused.
Yep it is ridiculous, banks etc hand out pass codes like confetti and expect us to remember them when they are requested once in a blue moon.
The only answer is a password book.
And the removal of apps from your phone. Do this instead of adding them.
The phone app does occasionally ask me for the PIN instead of the fingerprint.
But to logon to the web banking, I need to identify with either the phone app (using fingerprint and/or 5 digit pin) or the debit card in a chip-n-pin "calculator thing" using the normal 4 digit pin for my debit card.
I don't remember whether online banking ever had its own 5 digit PIN, I have vague recollection of setting 5 digit pin for the app when it was installed?
You are correct. For the OP:
When you applied for online banking Barclays will have given you a 12 digit membership number which is used to login (or you can use your VISA card number) and a 5 digit passcode sent separately in the usual way. You have probably forgotten it. I convert mine to an ASCII hex equivalent to remind me what it is, but I can't remember when I last had to use it because I now just use the pin number card reader all the time.
It must be user settable somehow, as mine is one that I have chosen.
But if you have one of those card reader thingys then the 5 digit passcode is redundant, surely ?. I can't remember when I last had to enter it because I now only use the card reader for online banking. I also use Barclays telephone banking which is my preferred way of paying Bcard bills and that has another 5 digit passcode and because you are not using the internet, I guess it is more secure. That might change when the PSTN is all IP-based.
What kind of phone is it, Dave?
It frustrates me, this not naming a device or product. It quite often happens in uk.d-i-y, which I find odd, for a group dedicated to doing things right! Naming the device/product usually sharpens the focus on the issue.
Cheers John
That?s not right. A password manager works fine.
I should think the app works the same regardless of phone model, if he hadn't named the bank, your point would apply ...
Yes I've had similar problems with Virgin who then give a capchar to solve which I can't so still no email set up on the phone. I think everyone is trying to stop fraud, and this is laudable but when it impacts the actual functioning of the system they need to do a rethink, surely?
I just don't do on line banking as in addition to your issues, there are often inaccessible display modes of your data and inaccessible dongles they send out, having apparently forgotten the 2.5 million people in the UK with failing eyesight or blind, simply because the system engineers think of a disabled person as merely having four wheels. Brian
Or in Virgins case, never tell you in the first place or worse give you the wrong one. Brian
The phone app doesn't use the same login process as online banking through a browser. The 5 digit passcode is required as a security step in a similar way that your card pin is required when doing contactless payments after a number of transactions.
The 5 digit passcode can be changed at any time by the user in the app settings.
Works flawlessly on Android and iPhones here.
As does a password book, which I use. The passwords written in an encrypted form that jogs my memory into remembering what it is while a complete stranger would be unable to work it out. This book never leaves the house and is quite safe. Lose your device where your password 'manager' is installed, which is possible if it is a mobile device, and you have a problem.
Just don't store passwords in a browser.
It pretty obviously *is* what he's talking about
His problem is that he's forgotten the passcode, you can change that from within the app under more/settings/change login passcode, but it's chicken/egg if the app wants proof of knowing the passcode to login (which it does occasionally)
Alternatively use a web browser to access the main online banking site, once logged in, at the top click "profile" then "Set up passcode and memorable word", obviously to avoid chicken/egg you'll need to use the pinsentry-reader+debit-card+pin method instead of the mobile-pinsentry method to authenticate.
My comment was about the ONLY.
The passwords written in an
Nope, not with the best phones which only allow you to use them.
This only solves *one* of the problems you have if you lose the device with the password list.
My app asks for a pass number sometimes but unhelpfully doesn?t mention that you can still use your fingerprint, even after it?s asked for a number. I?ve learned to ignore the number request now.
Tim
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