Barclays on-line banking

don't think they like discussing stuff via email, theres a "chat" option under the contact us section of the website, and a "message us" option in the mobile app, I think that's all the interaction you're going to get ...

Barclays support is utter s*it. Chat is best option.

Their *online* banking help phone number is 03456002323 but I guess you know that.

Or you can phone and be advised 'we are currently experiencing a high number of calls .... 'waiting times are in excess of 1 Hr'

We have to call as you have shut all teh branches !

Hire some staff for your phones then !

Even in the branches of a major bank you can find issues. We wanted to transfer money out of a certain Spanish high street banks account into another, we had the sort code for both. They said the sort code for the new bank was incorrect, but although they are not a highstreet bank, many charities use them. Three times we have tried this and each time its failed for some obscure reason at head office, which I put down to incompetence and inability to read their own literature. We are now probably going to have to get the whole lot on a counter cheque, close the account then actually physically send it to the new bank, which with the Royal Mail in tatters could be a long job, but then its been going on as it is since before Christmas ining the local MP and the CEOs office at the bank. Its like you are asking to buy the moon or something. Its only just over 800 quid. Not even enough for a luxury cruise by the members of the board.

Brian

I phoned and was invited to apply for a job. As I was waiting in the queue, instead of the usual message about your call being important to us, the message related to recruitment. We are currently recruiting for a number of roles. Check our website. Come and join us.

Frankly, find another bank.

Use their phone banking service.

They answer in a minute or two (you need your passcode handy).

(I am a *Premier* customer though - not sure why.)

I am very pleased with them at the moment. I stayed in a hotel in Zurich and the hot water did not work for three mornings in a row. I complained each time. At the end of my stay, I asked for some compensation and they would not agree to the (reasonable) sum I suggested. I asked Barclaycard for a chargeback which was implemented immediately. Each call I made was answered very quickly by a helpful advisor. The outcome was that I kept the whole chargeback when the other side did not contest it (note - the chargeback was not for the full sum; it was a final balance that approximated to what I was asking for).

I persevered on Personal and Premier Customers 0800 400 100* (From abroad: +44 2476 842 099*)

I don't know how I got over the *. Just chose a digit, i guess.

Alan

My phones all have a * key

The asterisk is just a footnote to "We’re experiencing a high number of calls at the moment", you're not expected to substitute a digit for the asterisk.

Ever since I've had NFC-capable devices, Barclays have not allowed google pay/wallet to use their cards, insisting the barclays app has to be used for contactless payment. This works, but is a pain in the arse because every time their app updates, not only do you have to accept the updated T&C, you have to reset their app as the default payment app for the phone.

Today I got a text saying I can no longer use the barclays contactless payment, and have to enroll my debit card into google wallet ...

Previously barclays were were very clear that provided I didn't use the phone "incorrectly" for payments, they would cover any fraudulent activity in the same way as they do for the actual debit card, now the boundary between barclays and google sounds very "woolly" ...

I don't have any experience of personal banking with Barclays - except for a Barclaycard which won't allow itself to be added to my Google Wallet.

But I DO have experience of their Business Banking - which is utter crap. Getting signatories added to or removed from the account is a total nightmare - particularly if online banking is involved. And they keep encouraging us to use their mobile app - except that you can't use it on accounts where two signatures are required! Lloyds, on the other hand, DO allow their mobile app to be used in the same circumstances - so there can't be any technical reasons why Barclays refuse to do it.

My advice is to avoid Barclays like the plague!

My experience e to small business / community banking, where none of them appears to have a sensible method for changing signatories - the list of signatories being something which tends to change. Further, they encourage online banking but don't seem to provide a method for doing it securely. Send a cheque and they want (say) two signatures. Do it online and the (one) person with online access is allowed to do it (and in principle could, by themself, empty the account).

You'd think they could come up with a scheme whereby online requires two people with access, the first of whom initiates an online activity (e.g. sending dosh to pay a bill), which triggers an email to the second person, who them has to login and approve the activity.

Well that's exactly how Lloyds business banking works, except that it doesn't send an automatic E-Mail, you have to do that yourself (or, of course, tell the authoriser some other way).

previously my barclays debit card wouldn't allow it, but that's changed now, maybe give it another go?

Several years ago, I wanted new business account, thought it'd be simple to use barclays as I'd had my personal accounts with them for decades.

So went into the branch, asked to speak to someone, was directed to a desk with a phone on it which connected direct to their call centre, whoever answered offered me an appointment in two weeks time in a different town to discuss it ... i walked out of barclays, over the road into santander, and walked out with a functioning bank account ...

Which could be why 9 out of 10 identity thieves, who expressed a preference, preferred Santander :-( . I got by with a Nationwide Treasurers account for years. Totally free but limited to only 3 cheques per month, after which there was a £2 fee per cheque. I don't think they have this type of account any longer.

Even more amazing is Companies House who apparently do not even bother to check the identities of directors names when a new company is created.

My own experience of Barclays stemmed from being made Treasurer of a branch of a charity. I filled in the on-line form and got the other signatories to sign it and sent it off. After about a month I was told I'd used the wrong form. So we all filled in another form. a couple of months later that was rejected because they didn't accept the signatories. They wanted the original signatories for the account. Those people had both been dead for a number of years. It was pointed out to them that the signatories they rejected had been accepted by them on cheques for the previous 10 years. some 7 months after the original request, I became a accepted signatory.