Barclays on-line banking

To an extent, they already do this as long as you use a computer and browser. Both Barclays and Lloyds do this. Lloyds also allow it to be done using a mobile app but Barclays don't. If you have a so called "complex mandate" you can't use the app at all - not even for checking the balance. If you want to use the app, you have to change to a simple mandate - where any one person can run riot with the account, unchecked. UGH!

Very similar to my experience. There is a very high probability that they will lose any forms which you send them. On at least 2 occasions we've had to start from scratch with our signatories because their records are dire and they have people listed who died years ago.

I have concluded from my experiences that the main problem is the dreadful telephone support system. In all cases issues that could be resolved by turning up in branch armed with e.g. drivers licence and/or passport, were resolved efficiently and quickly by staff.

But the online support was simply beyond belief. You never talk to the same person twice, and then it was always some Indian call centre using low bandwidth VOIP with such poor quality that the subcontinental accent became completely unintelligible, you walked through a security script which took 5 minutes every time you called, and then they didn't have the power to fix the problem or know the answer anyway.

The whole experience of dealing with online support at both HSBC and Barclays led me to close the two associated accounts.

It was clear that neither was interested in having me as a customer.

They already had replacement signatures for these people and accepted them on cheques. No change of cheques regquired

They knew about the new signatories

Best I had was when the treasurer of our Residents' Association went to prison for fraud. Barclays wanted his signature on the form for change of signatories. Eventually, they agreed to accept a certified copy of the minutes.

Much like the Companies House fraud where a fraudster is using a random UK address as a company registered address. When the householder complains to Companies House about the fraud Companies House will only remove the address if authorised by the fraudster.

I don't know what the full details of the fraud but the random address that has been registered will later start getting letters from HM Revenue & Customs.

I had someone use my home address as the registered office for a company, I spoke to Companies House, they said they would have to write to the directors at both my address and their personal addresses, and that when I received the letter I should simply ignore it (that part obviously in case I was maliciously reporting an incorrect address).

Never heard anything else after that.

If they were half decent fraudsters, surely their personal addressees would also be false?

IIRC the gist of the letter was "if you don't correct the details, we'll strike-off your company" so if all the addresses they used were false that would effectively end their fake company.

And fake directors names too -

Using an Android phone, the Barclay app was shaky at best for contactless. The Barclaycard App - despite looking near identical - better. But only with a debit card. And still flaky.

Gave up with support. Constant promises to get back to me with a solution, then nothing. The rest of the App worked OK for doing other payments, etc.

Pleased to say Google pay works every time.

Another advantage is that it geolocates each contactless payment ... quite handy when you come across a pub which sets its name to "." on the bank statement!