I bought the 3-licence package. I tried installing it on two of my
computers and ran into the same problem on each.
With the AVG Firewall switched on, it is not possible to contact the
email client (using Outlook). The AVG Help facility has been useless
(both inbuilt and via their customer support agents). AVG now want to
have access to my computer via the Internet in order to interrogate it
directly themselves in order to trace the problem.
My immediate reaction was "no way" because I have commercially-
sensitive data on my HDDs, not to mention all my banking and
investment details.. They say that I can monitor their activity and
switch it off at any time, but how do I know that whoever is doing the
interrogation cannot later gain access again without my monitoring
Am I being paranoid do you think?. I am not suggesting that the AVG
company itself would be party to any nefarious activity.
A silly question, but have you allowed your e-mail client access to the
internet through the AVG firewall? AVG may just well be blocking it -
please do not ask me how you configure AVG as I don't use that program, but
others here may be able to tell you how.
I think which version is an issue (well for me it was) with avg. Prior
to (I think) v8 all was well. V8, seemed to warp into what I thinl of
as bloatware 0 imho of course. After trying sevetral other packages
(after being very happy with avg for years) - I'm now using avast.
The above suggestion well worth a look. Under programs, look for the
program in question. There (used to be) two sections to each: for
local net and internet. 3 sets of tickboxes with X ? Y (or similar).
If you put 6 x ?'s, avg will ask you for permisssion for each of those
conditions as the occur. If any are X, then avg will block it without
telling you (although it may be in the log file).
> AVG now want to
> have access to my computer via the Internet in order to interrogate it
> directly themselves in order to trace the problem.
> My immediate reaction was "no way" because I have commercially-
> sensitive data on my HDDs, not to mention all my banking and
> investment details.. They say that I can monitor their activity and
> switch it off at any time, but how do I know that whoever is doing the
> interrogation cannot later gain access again without my monitoring
How do you know they are not doing it anyway... You've installed their
software which needs administrative privileges and installs some low
level system hooks. There is no reason they couldn't have already
inserted a back door into your machine!
> Am I being paranoid do you think?.
> I am not suggesting that the AVG
> company itself would be party to any nefarious activity.
If you can trust anyone, you should be able to trust an anti-virus vendor!
A little paranoia regarding computer security is a good thing, but maybe
AVG can be trusted. Personally I keep all personal stuff, emails,
banking related details, confidential customer data etc all in a virtual
encrypted (TrueCrypt) drive so I'd simply unmount that disk while third
parties accessed the computer. It is also a damned good idea in case the
computer gets stolen too. TrueCrypt is free by the way and has a good
reputation. Maybe worth thinking about.
David in Normandy. email@example.com
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