Just had a shock and sleepless night. Their app shows prices over
60p/kWh when the cap is supposed to be 34p/kWh. So does their website but a .ittle footnote says wtte Don't worry this is not the price you pay, we haven't got round to including the price cap yet. WankersTheir customer services are also ill informed. a blind friend of mine asked them about a smart meter; No problem; but when she asked for the talking user display; they said it did not exist; but all the consumer organisations etc; know of it and indeed I have one here from EDF; installed with no hassle.; Seems to me that company need to be picked up and shaken violently if they want to be taken seriously in the marketplace.; Brian
Eon Next appear to be set up as a sixth form project for students who don't understand business.
I got foisted onto them when the pleasurable to use Powershop decided to pull out of the UK market. I've been wanting to move but firstly I had a period where Eon Next had to adhere to Powershop's better prices, then all sorts of stuff started messing up as to whether to go fixed contracts etc.
If you ask the same question of their customer services three times you'll get different answers with a high possibility that none of them are right. I'm dreading the mess of the October bill this time round.
I don't and won't have a smart meter and don't and won't have a direct debit with them. I just couldn't face the hassle.
Their software systems have a mind of their own - well if that is if they have a mind at all.
That's odd because Eon.next use the billing system from an Octopus subsidiary which seems to be well regarded ...
<https://kraken.tech>
I moved from Octopus to Eon to get a fixed deal. The way Octopus run the system seems very different from E.ON.
Dave
E.on Energy and E.on Next have different origins (one is the old powergen, the other is the old npower) which bit of E.on are you with?
E.ON next. I think all new people are on "next" and old Eon is closed to new contracts...
Dave
The following are some of the issues I have encountered this year:
May 2022 after being threatened for non-payment: "Sorry that you received this email, as it was meant for customers who have not submitted readings in a long time, it is an automated meter reading reminder. Please disregard it."
June 2022 "Variable tariff - Unit rate and standing charges are subject to price changes on the 01/04 and 01/10 each year.
Due to the price change to your tariff agreements on 01/04/2022, a reading is needed to bill to this date on the old agreements, and then bill from on the new agreements, ensuring your billing continues past this tariff agreement date and is accurate.
I would advise to provide a reading on 01/04 and 01/10 each year, this will prevent any delays with your billing. "
So they bill me an estimate on 27/9
In June/July they had to make an adjustment because they had omitted an amount they should have billed (from my readings) in March.
Aug 2022 - "Unfortunately we cannot manually stop our system from generating estimated readings. I am sorry for the inconvenience and will issue a corrected statement as soon as your accurate meter readings are submitted."
This is in spite of having a history of submitting readings on the last or first day of the month.
If they estimate a reading and then I submit one they don't cancel the estimated billing, but instead adjust from that estimate, giving me effectively two bills to reconcile for the one month. Every other supplier I've had, including the grown-up Eon, have: i) emailed to ask for a reading
ii) have cancelled any estimated bill and replaced it with the actual if I have submitted readings
I guess they are geared to plod on with smart meter customers who are on direct debit and don't calculate their liabilities from actual readings each month.
This is how EDF operate with non-smart meter customers too.
I'll have a look, sounds like a grown up approach.
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