Couriers not incompetent, actively thieving?

Whilst Occams razor supports that, it does raise the question about what Evris role in all this is ? Especially since it's unlikely they employ the driver ?

Drivers wouldn't steal if they knew they'd only have one shot until the courier stopped hiring them ?

In the absence of documentary proof (e.g. a video) is it not as likely someone* was tailing the driver, looking for the opportunity ?

The only thing you can do is order with a credit card and invoke S75. Although some debit card providers are quite helpful with recharging.

Tell the supplier that it was not delivered, their responsibility.

The balance of evidence is that the driver did it - he set up the minimum context for plausible deniability whilst deliberately failing to inform me.

Evris responsibility is to the company supplying the goods is to deliver the parcel into my hands, They failed to do this. They need to claim on their insurance and sack the driver.

The original company is responsible for delivering the parcel to me. They failed to do this. It is up to them to reimburse me and claim back from the driver.

Plausible deniability. He swears blind it wasn't him, but he is still negligent., He needs to get sacked . But he can sell the package on ebay for £150 whicjh is probbaly what he makes in two days parcelling

Not really. Look a bit suspicious, and how would they know that we would fail to turn in to my drive or put the parcel on my property

Comes to the same thing in the end. The driver is at best criminally negligent, and at worse a thief. And I would not be surprised if someone at Evri control is involved too. The complete absence of communication is suspicious

Oh no need for that. The company that supplied the goods is responsible for delivering them to me. This they have failed to do. They are liable.

I'll keep you updated. On another note, Aliexpress seller sold me two bits of electrical stuff. One caught fire on switch on. I sent one back and kept the other. They refunded the whole order amount. Second one is way outside its claimed specifications, but still useful...

Some Evri drivers are simply incompetent.

Over the past few weeks, four items addressed to us,have been delivered to the property across the road from us. The first parcel arrived while the owners were not in residence. It was found in a room in an unoccupied cottage near the main house, used for storage. The owner found it when he went to fetch something. The driver had found an unlocked window, and shoved the parcel in. The next one was left outside the door of the main house.

For the next two, the driver walked through the front door and left the packages in the house. The owners were home, but the bell wasn't rung, nobody knocked on the door, or called out. There were two gardeners outside, but he ignored them, and they didn't know it was Evri, as there was no name on the vehicle. The driver also failed, twice! during this period, to pick up an item which was being returned - no call, no message, no email.

This is a very rural area, with only one road into and out of the village. Both our properties have big, easy to read signs giving the house name. Theirs is the first house on the right, ours is the first one on the left,a bit farther north. This information is included in the address box for our orders.

We did eventually get all our packages.

If it's small enough to slip through my letterbox I order it to be delivered to my house. If it's too big for that then I order using "Click & Collect." So far, so good......

Nick

As I have mentioned before, here Evri are the best of the couriers. it all depends on the driver. We are lucky, the previous driver was excellent, now he has retired to the warehouse, his replacement is just as good. Now, as for FedEx, worse then useless, and that's their depots and systems. They once left a box of frozen meat outside my front door, destined for a house of the same name but in the next village, and certainly with a different Postcode. The local driver is good, but he is the exception. And I recently had Amazon deliver a thin-ish package, I was 6 feet from the front door, the driver never knocked, just shoved the package through the letter box, where it got jammed. His delivery report said "Handed to customer".

It's a crap-shoot.

The strange thing is that most dricers now shove it in fromt of te door, take a [oictire, ring the bell and bugger off. Then email to say it is delivered.

This one didn't do any of those things - just took a photo which is on evris website, but was never emailed at all,

All depends on the driver. Round here Royal Mail is solid . Most amazon stuff gets here but have had a couple of smashed items

But what is bothering me, perhaps needlessly, is the difference between this and a normal Evri delivery.

Someone in our village got CCTV of the driver (don't recall which company) walking up to the door, putting the parcel down, taking a photo, then picking it up and walking away.

Andy

Posted on my local FB

Amazon delivery driver in xxx just tried to steal my parcels 😡. Good job I've got a camera doorbell. Saw him at the end of my garden take a picture of box then walk off with it.. managed to get to his van before he pulled off. He had my box on his lap and women next to him had my other parcel. Managed to get both box's off them. Both of them tried to make out didn't speak English 😡 didn't manage to get reg of van. Been reported to amazon

The original company won't have had a contract with the driver.

In times of stress, when they are busy, Evri tell their drivers not to bother with the collections and I have had problems on that score. And if you try to contact Evri to find out when the collection will be made you first have to wait a long time on the phone to be answered and then they can't tell you. Local Evri droivers have been very reliable with deliveries.

I've never had a problem before with evri

You are very fortunate. I've had very few properly done deliveries from them or from their previous identity as Hermes.

It is all down to the local driver. Hermes were crap but evri started getting better.

Anyway their support team is on the case but the mystery deepens., The site I bought from appears to be a scam site more or less.

They do not respond to support enquiries, have no phone number or UK company listing and appear to be some offshoot of a hong kong company. Reviews on trustpilot are all negative

So maybe two scams all at once?

I contacted the bank and they said that they should be able to do something if I cant resolve the issue any other way.

Makes dealing with AliExpress look like a walk in the park in comparison