Couriers

Jun 01, 2026 Last reply: 1 month ago 6 Replies

Re the various comments in here about couriers and delays...



I have a theory.



When tracking says "we have received your parcel" it may mean the courier's representative/company in China or Hong Kong has received it, not the courier in the UK.



I have a parcel on the way allegedly from Tamworth that has taken 10 days to reach the national hub in the UK and one from Hong Kong which is shown as "in transit to Evri" then in transit from Yuen Long to Hong Kong.



What does the team think?


I've had a similar experience - ordered something on eBay which was said to be stocked in the UK (can't now remember where) but the expected delivery date was about 10 days away. I ordered it anyway as it wasn't urgent and indeed it took 10 days to come, switching delivery companies once, presumably when it arrived in the UK. It is somewhat misleading, at the very least.

The whole system leaves a lot to be desired. I've had deliveries that came before they should, deliveries that are delayed, the experience of the OP where, when I checked where it was via

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it was still in a China hub despite the advert clearly saying it was a UK item.

Then I have been inundated with "we have your order", "your order has been prepared" etc etc each step as if that is the only order, and with ebay/evri it's not easy to know what item is being referenced.

My gmail email for ebay is showing "coming soon" an item that was delivered on Friday.

How on earth a small business with many orders being delivered copes I can't imagine and the system so readily lends itself to scams and risks as emails and links are clicked and/or phishing invoices are received.

I often get packages with one label stuck over another. Read into that what you will.

I've had that with items that have come from overseas, even if I wasn't expecting that to be the case. And I wouldn't compain about early deliveries. Apart from same day or next day, Amazon orders are usually delivered before the date given at the time of ordering.

That can be a problem. I ordered something from a trader who used Amazon for deliveries. I was told that it would be delivered on Wednesday. I had something to do by Wednesday, so I did it on Tuesday instead. Amazon had told me Wednesday and delivered Tuesday. Luckily I had just got back home on Tuesday and was still changing out of my outdoor coat and shoes when Amazon arrived, so I could receive it. But it could have been a lot worse.

I was at home all day on Wednesday, and I hadn't needed to be.

Also FYI: A lot of items from Amazon can be delivered to a local collection point for free, the local Post Office counter in my case but other options are available. Dispatch & arrival of the item is notified by email & deliveries are normally on the specified day or earlier. The only late delivery occurred when the van broke down & the PO was closed. Had I chosen a different collection point delivery may still have been possible later in the evening of that day.

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