Curiouser and curiouser. That tale of the undelivered parcel

I don't think actionfraud are interested in individual crimes, just spotting patterns?

You could make life a bit difficult for the vendor.

If you take the bit after the @ in their address and put it into the Whois website

Sometimes the Whois output is a bit more detailed and you might find a postal address. Don't raise your hopes on that though.

It *is* Evri's problem, but Evri's contract is with the vendors and they don't care. It's up to the senders to make a complaint to Evri. You as recipient aren't able to make a claim against Evri directly.

However you *are* able to make a claim against the sender for non-delivery. If they aren't responding then I'd be looking at either a Section 75 claim (item above £100 paid on a credit card) or a chargeback. In both cases contact your bank.

Can you prove what happened? If you had (eg) video footage you could get the police involved. But otherwise there's only circumstantial evidence to a crime - and they've probably got over things to do.

Otherwise, follow the money. Charging back the sender means they're out of pocket, and if they refuse to respond to customer contacts then possibly they won't defend chargebacks. The scamming sender might not want to admit they've been out-scammed.

Theo

Oh, its a scam website all right

$ whois oryzom.co.uk

Domain name: oryzom.co.uk

Data validation: Nominet was not able to match the registrant's name and/or address against a 3rd party source on 19-May-2025

Registrar: Namecheap, Inc. [Tag = NAMECHEAP-INC] URL:

Registration status: Registered until expiry date.

Name servers: dns1.registrar-servers.com dns2.registrar-servers.com

WHOIS lookup made at 14:46:08 31-Jul-2025

Nope. Nada. It is just a website and a bank account as far as I can tell.

It was on a debit card.

I do not know whether they will make a chargeback or not

The recipient bank account may not exist any more

I did finally get a validation code from actionfraud...

Return-path: snipped-for-privacy@actionfraud.police.uk>

Envelope-to: snipped-for-privacy@redacted.com

So the email took the best part of an hour to get here

I've filled in their s*it.

But its hard to give any details for a company that simply doesn't exist beyond a website and an unresponsive email address and presumably a bank account.

They don't even have to have a known address - they could drop a parcel at an evri pickup point.

That's the bank's problem, not yours. If you contact your bank to make a chargeback with your evidence, your bank will likely 'make enquiries' but may contingently refund you in the meantime. It's probable the trail will go to a Hong Kong bank and if it goes cold then your bank has refunded you upfront anyway.

...

I wouldn't expect much from that direction. Maybe it'll put the seller on their enormous list of similar companies.

It may well be they use similar logistics to Aliexpress - contract a third party freight forwarding company like Cainiao, 4PX etc. Those put it on a plane, collect it at Heathrow, clear it through customs and then drop it into the Evri system. The seller doesn't actually have any UK people at all.

If you have a tracking number, the one starting with H is Evri (formerly Hermes). But if there's another number (all digits?) you could put it into

Theo

"If you suspect a Shopify store is committing fraud and it has been over 30 days since you placed your order, you can report the store to Shopify using the Report an issue with an order form."

It was too quick for a chinese delivery.

I'm on the way there.

I am going to kick up the biggest s*it storm I can and see what pops out of the turd heap

Everyone is simply stating 'well its your fault if you get stung' and no attempt to actually catch any criminals.

Or shut down any illegal operations

Thank heavens I never saw the Evri driver, If he had happened to be Muslim I would be in jail for racism and islamophobia.

And they wonder why Reform is riding high in the polls!

Not your problem. This website says you can get a chargeback on a debit card:

Probably better to be calm and ensure you have all the facts.

Record all calls (which will automatically date & time your calls. When I had to deal with a difficult supplier at my last place, the series of logs from the phone system (which I managed) showing 11 hours and 37 minutes call time over 2 weeks proved very effective in reaching a suitable resolution .....

Yeah. I contacted my bank and got the same story. They said I should wait a bit in order to justifiably claim 'they are not talking to me'.

Well I have had a pleasant day kicking up a shitstorm and documenting everything.

I think the appalling thing is - as when I had my oil tank contents stolen - no one gives a flying f*ck.

But I can get 'victim counselling'

I am wondering if suing the hosting company might be fun.

Anyone know if they are legally responsible for activity and what's hosted? I am sure if it was kiddyporn the police would be interested.

What calls? The website has no phone number. It has no street address. It has no registered company.

I have recorded all the emails Saying:

---------------------------------------------- Thank you for reaching out.

We're currently experiencing a high volume of support requests and may take a bit longer to respond than usual. Rest assured, your message has been received and we’ll get back to you as soon as possible.

We appreciate your patience and will respond at the earliest opportunity.

Best regards, Oryzom Support Team

This email is a service from Oryzom. Delivered by Zendesk

--------------------------------------------- I mean how much more do you have to do to prove it's a scam?

they don't exist except as a website.

All my interactions with the vendors hosting company, and it's domain registrar and the parcel delivery company are email

Oh. Hosting company is in Canada. Outside UK law ....

Trustpilot reviews for this site (all 8 of them) are 1 star, and they report the same issues as you. I assume that if you had checked you wouldn't have gone ahead with the transaction.

I obviously don't bother checking reviews for the likes of Amazon and JL, but anywhere else I check.

I was referred to that site from another site that seemed very legit.

I only checked trustpilot too late to make a difference, :-(

Shopify are one of those giant platforms which a lot of small/medium sized shops whitelabel when they want to sell things on their own website rather than sell via Amazon/ebay/etsy/... but don't want to handle hosting a website, payments, etc. They're legit, although I have no experience of their complaints procedure.

I suppose the best you could do is get them to take down the Oryzom website, which would be something. But another one would likely pop up in their place.

Pressuring Shopify to publish a contact address for every store would be another useful thing, although likely the scammers will either use a mail forwarding service or an address in a faraway country. At least if you were shown that before purchase it might be a red flag. I doubt they would do that without regulatory pressure though.

Theo

shopify are definitely legit, but not UK based and expect you to wait 30 days; markmonitor.com will ignore you.

I don't use it it myself, but there's a browser extension:

Also, this: