Courier Woes

[Davey]

Here, we have always had excellent service from the local Hermes, sorry, Evri, driver. He is good, and provides service way beyond what I see others receiving. On the other hand, Yodel has been consistently unreliable. And so it proved to be today. I had a message this morning that a package, that I was expecting urgently, was 'on its way'. It was to be delivered by 8 pm. So I stayed in the house all day, without the opportunity to go to the shops, and there was nothing. I checked my e-mails just now, and I saw the message: "Now expected 11 November - 15 November". Yodel is still my most un-favourite courier. The item was ordered yesterday, from Amazon, for one-day delivery. It is a good thing that the item was not medically-critical. I shall complain to Amazon, and see what happens.

[charles]

Yesterday, I had a perfect delivery from Yodel (I followed their tracking info), but I'm still waiting for something via Hermes (or whatever their current name is)

[Martin Brown]

It is luck of the draw with couriers these days. They are paid next to nothing for doing it so it can't be a surprise that quality suffers.

My regular couriers are all pretty good but when they are on hols...

[Chris Green]

As I and others keep repeating, the goodness or badness of delivery firms has very, very little connection with the 'brand'. It's down to the local management and/or local franchise actually running the service in your area.

[Davey]

Yes, agreed. Our local Evri guy is superb, Yodel always seem to be defective. Following up on my non-delivery, I spent ages going round in circles on the Amazon website. Attempts to contact the seller just gave me a 'bot, that failed to answer my questions, and sent me back to square one. Amazon has a Courier Contact page, but, guess what, Yodel isn't listed. And the revised delivery date of Nov. 15 has now been revised to Nov.

1. I was supposed to be using the item, a valve, today. I left a bad review of the Seller, hoping that that might jog somebody into doing something useful. I will willingly correct it later, if I get the valve soon. This is a failure by Amazon, compounded by the use of Yodel as a courier. Watch this space!

[Davey]

Now for the confusing bit. The Amazon Tracking page still shows yesterday's Nov. 15 message. But Yodel's page shows delivery set for today, which makes sense.card Which one will be the true one? It's a bit like the Three Card Trick.

[Davey]

Now for the REALLY confusing bit; " Parcel status Your driver is currently making stop Number 1 of 171.

*This delivery will require a photo in your open door Estimated time due: 18:00 - 20:00 Stops before you: 138" I think I'll do my errands after lunch.

[Davey]

snip

It finally arrived at 18:43. Success!