OT: Courier rant

You've discovered why I avoid Hermes.

Have you tried the chat option, "I need to report damage to my house or vehicle"?

One I said I was writing an article over some failed deliveries to:

You can also google for Hermes depots, I can get a number for a local one.

Saynoto0870 have some historic numbers:

I think you'll find it's not just Hermes.

We had a similar situation 6 months ago. A package was left by DPD who's van disappeared before I could stop the driver. The package was addressed to someone who we didn't know, but had our address on it. Like you, I then spent a lot of time trying to find someone at DPD I could report this to, but nothing online helped. I was about to drive to the DPD depot with the package when there was a ring at door and the person asked if we'd had a package delivered incorrectly. I checked the name on the package was the name he gave and passed it to him.

It's a pity there isn't a Code of Practice for couriers where a contact number is available - if only to leave a recorded message.

Grrrr indeed!

Had a very similar experience with a wrongly delivered parcel. Although like you I did not get to speak to anyone I did get a reply to an email. They then spent the best part of a fortnight emailling me whilst looking up their arses trying to find who was to blame before someone eventually collected it which I suspect was the original delivery guy, meanwhile their customer was waiting for the parcel. I felt like informing Matalan who sent the parcel how Hermes was losing them business but decided they deserved each other as I later found out a shop up the road was a Hermes collection point and I could have simply passed it to them.

Richard

many courier firms now have collection and drop off points, try going in person to one of these?

I found a number hidden away on the website and got through to a person after waiting about an hour. Don't remember details of the the problem now, it was pre-Covid, but what I established was that they had no way of telling where a package was in their system. The tracking had it going in and out of a distribution centre over several days before it was eventually delivered.

Out of curiosity I just phoned one of the local shops that act as a hermes pickup point, they could not suggest anything either.

I suppose if I could be arsed I could post a letter to the proper address and tell em to ring me since I have their parcel. At least that way I could get a phone number for use next time!

Short answer is: you can't.

Simplest thing to do is hang onto it until someone from Hermes comes to collect it. If the recipient is on the ball that shouldn't be too long. They should notice that the doorstep photo isn't of their door.

Last time it happened to me the goods were signed for but not by me and not at my address (or even close to it). I do feel a bit sorry for Hermes drivers they must get a lot of stick from irate customers.

A probable scam. He's used your address for something from eBay and will claim a refund saying he hasn't received it. Any investigation ends up with a knock on your door.

Or it's a drug delivery.

Actually, the simplest thing to do is to deliver it.

Or, open it, and find out what's inside. Then, deliver it. :)

I would, if I knew where the place it was supposed to go is! (I have some sympathy with the driver not being able to find it - its a rural NSL road with a number of secluded house off one side - none of which seem to have a sign or nameplate that match).

Hermes dumped a package on me when I was out, pre-lockdowns so no photos of package. I gave up trying to make progress at Hermes. It was 12 bottles of wine so I rang the wine company and told them I had their wine. They told, not asked, told me what I had to do and I told them I was f***ed if I was doing anything. They chose Hermes so their problem. Hermes rang me a few hours later and told me what I had to do and I again told them as I wasn't responsible for their mistakes I wasn't doing anything. They could send a man to collect the package.

The next morning the original driver turned up to collect them. Then the next morning for 5 days a Hermes van called to collect them despite the fact they had been picked up and each driver reported this back to Hermes.

Useless buggers.

I should have kept the wine and denied all knowledge of it.

Neither. It was actually a boxed bunch of flowers for his wife's birthday.

Are a touch of the old We do not consider current situation likely.

If its somebody else's, then just put it into a cupboard and if nobody comes looking in 6 months keep it or bin it. I had this with Virgin the same thing, and Virgin could not tell me who it was actually for either, so I eventually just binned it. Brian

Or find their registered address of head office and their ceo's name and explain that they are not allowing for certain circumstances. Often you will get a response ffrom a person, but I've never tried this with Herpes, sorry Hermes.

Brian

Not Hermes- who I find very good- but another courier ( one of the big ones) failed to deliver several times to us and were uncontactable. I did a search for their CEO?s Email and contacted him.

The parcel was hand delivered next day, followed by a Email to check it had arrived from the CEO.

I?ve used the same technique with BT and other companies.

My rather draconian solution to the problem of roads where the houses are named, but not numbered: The names should be in alphabetical order. It's really such a shame that I'm not in charge of this country. :)

Correction: Fortunately, I'm not in charge of the country.

Ah, we have a different problem you might want to address. We have numbered houses but the numbers are not in order. There is a (sort of) reason for this, the house numbers are actually smallholding site numbers for the whole village. So one road on the far side of the village has numbers starting at 1, our road goes from 30 to 46, since the smallholdings weren't set up exactly in sequence the numbers are a bit random along each road. Of course that fact that we're number 37 which is only the third house along our side of the road adds to the fun.

How far away is this house from you?