OT: Courier rant

John Rumm · 2021-11-01T15:42:45+00:00

Short version: anyone know how to make contact with a human at Hermes?I had a parcel delivered the other day. Not something I had ordered, and not even addressed to me (but to property with a similar hose name, but in a completely different street and postcode).So I tried the web site; A "help" page where all roads lead to pages that don't address the topic, or to an automated assistant. So I try the assistant:"Hi there, I'm Holly. To get started, do you have a tracking number?"Options are Yes, No, and It's about something else. So I try its about something else."Tell me a bit about you..." with options Sending, Receiving, Returning to a Sender". So I try receiving"Choose the most relevant from one of the following..." with one option "I need to report damage to my house or vehicle"All other routes ultimately want the tracking number (helpfully adding it will be in the email I received from the sender!). There is a "I don't have this" option that means it instead asks the same question again. A second I don't have it, and it tells you to F'off, and "would you like to track another parcel?"Aha, I found a phone number. Recorded (robot) message we are closed, please try Mon to Fri. Tried this morning. Automated robot assistant. Same logic as the web site, but this time with voice recognition. Same problem as the web site, no tracking number, can't help you.Found a customer care email; automated response, we don't read these, please go to the web site! Grrrr

OT: Courier rant

Nov 01, 2021 Last reply: 4 years ago 29 Replies

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ARW 4 years ago

If ever you do find yourself in charge can you please

[1] make PZ2 the standard head for all screws [2] ensure that water and electrical entrances for electric showers are standardised [3] Make sure white cats do not to sleep on black clothes - especially the dry cleaned stuff for funerals

Cheers

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ARW 4 years ago

My parents live at no 13. It sits between nos 11 and 4.

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SH 4 years ago

There is a close near me where the odd house numbers on the left go:

1, 5, 3, 7, 11, 9, 17 and 15

On the even side, No two actually is perpendicular to the other houses and the driveway goes onto a different road but the postal address is the same as all the other even numbered houses in the close.....

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williamwright 4 years ago

No, eradicate cats from the face of the earth.

Bill

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Bob Eager 4 years ago

Aha. "All the right numbers, but not necessarily in the right order"!

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Fredxx 4 years ago

Wouldn't a software engineer call that a bug?

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Tim Streater 4 years ago

Yes, he forgot to shout "ORDER BY HOUSE NUMBER" as he walked along.

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Tricky Dicky 4 years ago

Just received an email from Hermes, they are delivering a parcel to me. If anyone gets a pair of size 10 walking shoes in brown, they are mine.

Richard

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Owain Lastname 4 years ago

Open it and there may be a tracking number inside. Or you may at least be able to contact the seller.

Or it may be something you want to keep :)

Owain

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Owain Lastname 4 years ago

Good try, but I'm a size 10 too ...

Owain

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