I think most would agree that B&Q's web site can be a little wafty, but it excelled itself today.
SWMBO wanted some stuff for potting seeds or summint. She entered '8cm plant pots' in the search facility & got a list of 4 different newel post caps!
I was despatched to the local store with a list. The most important item was a propagator (whatever that is). I was provided with a picture printed off the site & a copy of the page showing it in stock at that specific branch.
Suffice it to say I couldn't find one. Eventually found three assistants trying to hide in a corner. They had never seen one, checked the part number with a scanner & confirmed it had never been sold in that store.
I remarked that their web site was as much use as a chocolate teapot. One of them looked up & said "no, you could eat a chocolate teapot!
I'm still smiling :-)