Recently purchased a Delta JT360 jointer. When I finished assembling it
yesterday, I discovered I had 4 lock washers left over. I suspect they
belong on the motor mounting bolts, though I re-read the instructions
several times and don't see any mention. They aren't on the parts list.
(The parts list also only lists 36 5/16 flat washers, but 40 are
required and included. However - not speaking Spanish so I'm not 100%
sure - the Spanish parts list does list 40 of these washers! So I'm
suspecting the manual was not written by Ambrose Monk.)
Anyway, I went to the Delta web site to see if there was an updated
manual or notice or anything. I can't really tell, because the the
link for getting an online copy of the manuals, parts lists, etc.,
redirects you to another web site that seems to only know about DeWalt
tools. It claims not to recognize Delta model numbers, and has no
obvious links for manuals anyway. Registering doesn't help. There
is also no obvious link to report problems to a webmaster for either
site. It took a lot of searching to find an 800 number for support,
which isn't available outside 9-6 weekdays.
When I had a problem assembling my Jet contractor's saw (cracked
plastic cursor on the fence), they answered my call in seconds and
sent me a replacement that arrived in a couple of days.
Not that this is much consolation, but I think that DeWalt bought just
about everybody in the recent past. That's the reason for the
confusion. The DeWalt website IS the place to go for Delta! I could
write a 10-pager on the trouble I went through trying to install the
Biesmeyer fence on my Delta Hybrid cabinet saw recently. I bought mine
at a major twin cities hardware company that has been around a long
time, but they weren't a lot of help either. If you have no worse
problem than a few left over washers, consider yourself lucky.
I perceive that the amount of effort now given by (what's left of)
Delta to update manuals as new models come out has suffered a lot. It
seems that you just get the most recent manual for a similar machine
that will fit into the box.
When I went through my own personal "Hell", I even talked with humans at
DeWalt (I don't see a problem with having to call between 9 and 5). The
woman was very polite, but just didn't "get it" at all. She sent me a
paper copy of the same manual that I had told her didn't have the
What finally got me straightened out was locating the upline distributor
from the Twin Cities Hardware store. A guy there simply said "Delta
hasn't changed the hole pattern in their saws for years, so use any
setup instructions you can find".
**** I ended up with about 5 POUNDS of extra fasteners!
John Santos wrote:
Thanks, Mike, but that looks (as far as I can tell) just like
the parts blowup included with my jointer. In particular, no
lock washers on the motor mount bolts, just flat washers.
(The extra lock washers seem to be the same 5/16 size as the
carriage bolts used to assemble the frame. They are larger
than the ones used on the little screws that hold the belt
cover on, and smaller than the lock washers used with the
studs that hold the router to the frame.)
This looks like a good site to remember, though. It did
pop up on my google search, but I want straight to the Delta
site thinking it would be more useful.
Delta Tools (among others) was bought out by Black & Decker. They now
use their "Dewalt ServiceNet" for support, manuals etc.
You have to register to use the site. I registered over two years ago
and I haven't had any problems with spam, etc.
A few months ago, I needed some manuals for used equipment I acquired.
First of all, I was utterly annoyed at having to create an account for
something as simple as downloading manuals. (and in fact, for finding out
if they actually had manuals available!) Then I was further annoyed by
the fact that by not being in the USA, I couldn't actually set up said
account! A bit of clicking and reading, and I discovered that everyone else
on the planet can use a pre-setup account. Fine, log in and search for
manuals. Eventually I found most of them, but was frustrated that there
weren't manuals for anything that wasn't a current model.
A week later there was a note up saying that servicenet would be mostly
unavailable for a few weeks, while they completely revamped it. Hallelujah!
Except that all they've apparently done is remove what little functionality
it had. There is _nothing_ worthwhile there now, as near as I can see.
On the other hand, I sent email to the "if your manual isn't on this site,
send email to this address" address. Within a week, I had a copy of the
manual in my hands. Their service was very good, even if their website is
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