Before I head off to the big box stores I like to check product
availability to avoid futile trips. Last time I needed some molding and
trim pieces I checked Lowe's and got a couple pages of details on
sizes, shapes, and prices. Thought maybe HD might have something a bit
different so went to their web site, typed in molding and came up with
nada. Later I went to HD for some shop lights and checked to see if the
store carried any moldings...sure enough, they had lots of them. But
not on the web site.
Today I needed some Type B heater vent, and sure enough, Lowes had a
nice tidy listing, very informative, good prices. Checked the Big
Orange Store Site and typed in 'heater vent', 'duct work', all kinds of
related things and got only 'most popular products' not at all like
what I needed.
Apparently the web masters at HD think they are working for Macy's or
Old Navy. Odds are none of them have ever visited a construction site,
sheet metal shop or even their own warehouse. To cap it off, they state
that their software only responds to M$ IE or Netscape on PC's only,
presumably. IE has been overtaken by better browsers and lost
substantial users, and Netscape is back in the dust from what I read.
Me? I use Mac Safari.
Based on this, IMO, Tony Stewart's sponsor has a seriously out of touch
and maybe even incompetent IT department that is succeeding in driving
customers away and any eMail complaints or comments are refused by
On the positive side, the Lithonia brand shop lights I bought there
were first class and well priced.
And that's my rant.
I agree, it *is* pretty lame -- their search function sucks, failing time
after time to turn up products that I *know* they sell -- but if you think
HD's web site is pathetic, you obviously haven't seen Menards. (For those not
familiar with it, Menards is a mostly-Midwest home center chain, 3rd in the
US, I think, behind HD and Lowe's.)
Just try and search for a product *there* !!
Doug Miller (alphageek at milmac dot com)
Try McClendon Hardware. You can find the stuff on the site okay, but when
you go down to the store
"Excuse me, I was loo.."
"Hey you look like a shoplifter, GUARDS!!" sound of gunfire and tear gas
I agree. HD website is horrible. It would be nice if they listed all the
products they sell at all stores, at least by region. Then you could at
least see many choices and get ideas, even if it turned out your local store
didn't have the specific item listed.
Of course what would be really nice is if you could search all stores in
your area and the web sites were updated with real time inventory. But we
would have to be living in the age of computers and networking for that to
work I guess.
Yes, they don't seem to understand that I have a car. I would rather
drive a few miles than not have what I am trying to buy.
And yes, they often say they don't have things that I just saw there.
Once they had no single handle kitchen faucets, when I was there that
afternoon and they had 5 or more models, all in stock.
Lowes's is terrible too last time I looked, just a few months ago.
Lowes enables you to order non-store stuff and have it deliverd to the
store with no charge for shipping. It's not evident until you are
ready to check out.
in buffalo ny:
instead use their hd supply page and browse thru their catalog online.
you can browse thru deep descriptions of products at:
you can look online at:
and their product line and knowledge gets you even more by the
telephone and in person at their depew ny branch.
Appreciate the tips on HD catalog. Hard to understand why they want
this big gulf between contractors and earnest DIY-ers. Logically they
should dump the 'civilian' website and maybe send those employees over
to Menards to help them get their IT into this millenium.
Re: Johnstone Supply, in our locale there is a warehouse but the
personnel refuse to have anything to do with anyone not a journeyman
plumber or plumbing firm employee. Claim is they are afraid of
Go to the contractor's desk and ask for a copy of their "Worksite CD". It
installs on your home computer and links (via the Internet) to Home Depot. All
products are on there, listed by what is carried in each actual store. You can
change to whatever store you want. Live updates whenever you want to obtain
current pricing. You can make up orders with running totals and print up
I agree - the Worksite CD *was* really great. I used it for years. BUT, HD
dropped support for it last year when they put up the contractor web site.
For now at least they still provide the price update feed. But that's about
I wrote a letter trying to convince them that the CD was a real competitive
advantage for them and so much better than the web site; but, no response.
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