Before I head off to the big box stores I like to check product availability to avoid futile trips. Last time I needed some molding and trim pieces I checked Lowe's and got a couple pages of details on sizes, shapes, and prices. Thought maybe HD might have something a bit different so went to their web site, typed in molding and came up with nada. Later I went to HD for some shop lights and checked to see if the store carried any moldings...sure enough, they had lots of them. But not on the web site. Today I needed some Type B heater vent, and sure enough, Lowes had a nice tidy listing, very informative, good prices. Checked the Big Orange Store Site and typed in 'heater vent', 'duct work', all kinds of related things and got only 'most popular products' not at all like what I needed. Apparently the web masters at HD think they are working for Macy's or Old Navy. Odds are none of them have ever visited a construction site, sheet metal shop or even their own warehouse. To cap it off, they state that their software only responds to M$ IE or Netscape on PC's only, presumably. IE has been overtaken by better browsers and lost substantial users, and Netscape is back in the dust from what I read. Me? I use Mac Safari. Based on this, IMO, Tony Stewart's sponsor has a seriously out of touch and maybe even incompetent IT department that is succeeding in driving customers away and any eMail complaints or comments are refused by their software. On the positive side, the Lithonia brand shop lights I bought there were first class and well priced. And that's my rant.
Joe