Verizon FIOS a new failure....

Well we havent had verizon fios for 2 years, for voice and DSL, I havent taken FIOS tv.

First a noisey router in their central office created bad noise on some incoming calls, only took 6 weeks to get their network division to finally fix it, after calling every day for a month and some heated arguments with CSRs who claimed all was fine, must be my inside wiring after verizon techs on site here reproduced the problem and noted in the account it was NOT my inside wiring.

Today a new problem, whats that alarm tone? beeps very few minutes, kinda like a smoke alarm:(

turns out to be the DSL box in the basement, has red battery failure light up:(

called verizon obviously rebooting my computer, and all the rest the automated system tries to make me try isnt going to fix this one.

entered my phone number like 4 times, finally got a rep who is sending out a new battery if they arent on strike tomorrow:(

but he wonders if there was a power surge? sounded like he expects the battery isnt going to fix it, and frankly i am too busy to wait around for a tech. although all my experiences with them have proved to be nice. the office people have a sucky attitude.

I asked how to turn off the alarm, sadly the only way to do that is power everything off, shutting off my phone entirely:(

geez why didnt they put a alarm silence button somewhere? the noise is annoying........

and if they go on strike it will be there forever..........

next stop see if I can get the battery pack apart, and replace the cells, its really annoying:(

My old DSL worked fine sorry I EVER heard of FIOS, keep your copper its more reliable

Reply to
hallerb
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typical rep had no idea of what he is doing, theres a alarm silence button. If they go on strike I will go try and buy a battery, it looks like a typical UPS battery

Reply to
hallerb

But... according to our government and regulatory agencies, BIGGER IS BETTER! Yup!

Reply to
bobmct

Where DOES one buy batteries like that, in the civilian world? I have 2 ammo-box-sized UPS boxes sitting on the floor with batteries so flat, the box won't even light up. (Worked when I bought them at a garage sale, but when I got around to installing them 9-10 months later, nada. Not even sure how to get the boxes open. Having nothing to lose, I thought I would throw one pack on a trickle charger (outside in an acid-proof pan, of course), and see if maybe I could pull a Lazarus on them.

Don't really wanna pay shipping to mail order batteries- that gets real close to what I can buy new UPS boxes for at Sam's.

-- aem sends...

Reply to
aemeijers

Try this link. They have local dealers and warehouses nationwide. If the batteries are not in stock they can usually get them in a day or two.

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It would be best if you had the battery's original part number and specifications (Volts, AH, dimensions).

Also you can try local electrical supply companies. Some of them are battery distributors.

Reply to
John Grabowski

On Aug 10, 7:48=EF=BF=BDpm, "John Grabowski" wrot= e:

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I wonder if I could get a much larger battery put it on a shelf and use it instead of the original sized one?

FIOS MUST HAVE POWER, and the battery atr best is good for less than a day.......

power outage with dead battery equals no phone service at all:(

Reply to
hallerb

| Where DOES one buy batteries like that, in the civilian world? I have 2 | ammo-box-sized UPS boxes sitting on the floor with batteries so flat, | the box won't even light up.

You can usually find a battery supplier, though for some reason (at least around here) they tend to be well hidden. The last one I bought from was in back of a bulb supply shop (bulbs you plant in the ground) and the one before that was in back of a chiropractor's office. They didn't have email or web sites or such. I had to actually use the phone(!) and talk to a distributor (that did have a web site) to find out about their "dealers." (The distributor would have sold to me directly, but I don't think I would have saved anything and it was a much longer drive.)

Note that I was looking for some heavy golf cart batteries which really didn't make sense to ship. While I was there I checked the price of the smaller sealed batteries I use in my UPS. The local price was much higher than eBay vendors' prices even when including the shipping.

Dan Lanciani ddl@danlan.*com

Reply to
Dan Lanciani

I was a Verizon FiOS Network Technician up to 2 months ago when I left the company. I was the guy who would fix network related problems or the one who CSAs would pass along a trouble ticket to when they couldn't fix your problem with the tools they had at their disposal. They really don't have much to work with and are on a 12.5 minute call average time limit. Unfortunately they will do whatever necessary to get the customer off the phone in order to maintain their call times, otherwise it affects their evaluations. That is the nature of the beast at Verizon call centers and is one reason I didn't want to be there anymore.

The FiOS TV & Internet service is truly superior to what the competitors offer at this time. The unlimited bandwidth available to the customer's house allows Internet speeds up to 50M up and down at this time and easily can be upgraded soon. Several markets are offering those speeds currently. The TV service has more HD channels than DirectTV or will soon. The telephone service is the one weak spot and that is when comparing to traditional copper lines that go back to the Central Office. Even cable companies have batteries around the neighborhood to provide backup power to your cable phone service, I experienced this problem when we had a hurricane 5 years ago and lost everything.

The FiOS service is passive and broadcast all the way to the house and the Optical Network Terminal attached to your house is a little computer that must be powered up to separate the three services from the optical signal coming to you. When a power loss occurs the backup battery is supposed to provide up to 8 hours of TELEPHONE backup time. The TV and Internet service shut themselves off to save power for your phone to operate in emergencies. It doesn't mean you can talk on it for that period of time, just be able to send/receive calls. The battery is a standard one you can buy at Radio Shack that is used for RC cars I believe.

Verizon is replacing all copper lines with optical over the coming years. If there is FiOS in your area you will be hard-pressed to order copper phone service through them. It can be done but there are special circumstances. The maintenance costs of the deteriorating copper lines and batteries at the Central Office is tremendous and that is what has driven the change to fiber.

Although I have Verizon Wireless phone service because of coverage and the IN NETWORK service I am not sure I would get FiOS for myself. This not because of the technology or reliability but because of the corporate culture that I experienced. Passing the buck and maltreatment of employees, not to mention how customers get treated because of internal processes makes Verizon one company I want to avoid. Keep in mind though I worked in a place where all I saw were customer problems, and they were the worst problems. Many people are perfectly satisfied and have never experienced anything to complain about.

I guess my point is FiOS is here to stay. It is in the growing stage at this point and technical problems will be ironed out. The biggest drawback to FiOS is the juggernaut of Verizon's culture and antiquated internal systems that make efficiency a dirty word.

Reply to
badgolferman

Bigger IS better. Their PACs write bigger checks.

Reply to
Boden

Why not just by a UPS and then plug the ONT into that?

Reply to
Jackson

badgolferman posted for all of us...

Having experienced Verizons "customer service" as a user in a commercial setting and as having talked to other Verizon employees I must agree with this. They are bringing their culture of incompetence from copper to fiber. I look at it as cable = phone = incompetence. If they were not challenged by the cable co's to provide services they would still be beating the copper wagon to death. Cable had a better copper solution and they were using fiber for other purposes so they switched gears. Personally I may switch to Fios for access/TV but I will be the last copper customer on my local switch. I suspect that will be long after I'm dead because there are older people that still have the old black rotary phones.

Reply to
Tekkie®

the ONTs power supply has the intergral built in UPS and I was told dont daisy chain with another UPS.

its wednesday so far the replacement battery hasnt arrived. the alarm silence button must reset about each 24 hours.

If no battery shows today a supervisor will get a earful of unpleastaness.

Verizons CSR FIOS support sucks.

they kinda MAKE you convert to all fibre and its a one way conversion: (

10 buck discount for all phones fibre and now a additional 10 buck penalty if you dont convert.

so FIOS anything without phone is a extra 20 bucks a month. thats hat friends said when they moved, so they got cable since they wanted to keep a cpper phone line

Reply to
hallerb

I don't believe this is true. You have a power cord coming out and going to the wall receptacle. It is a powered unit with a BBU (battery backup unit) inside. There is no UPS within the ONT. You were either lied to or misunderstood.

Reply to
badgolferman

The battery back is in the power supply for the ONT......

I just called no battery ordered.....

Esclated call and the rep hung up on me:)

Verizons its the network shoud say we have sucky service!!

Reply to
hallerb

The battery is warrantied for one year from installation. If you are beyond one year you must purchase one. Either call Sales or go to Radio Shack with your old one.

Hanging up on a customer is an offense that will get you fired unless there was profanity on your part. There is a record of the call you made and who answered it, all that is automated and recorded by the system that routes calls. Call back and ask for a supervisor three times. Get the name and VZID of everyone you speak to. Don't let this go, it will get their attention as it gets escalated. As an ex-insider I know exactly what happens there and how to get something done. Let us know what happens.

Reply to
badgolferman

Hook up a regular UPS. If you keep it a secret, nobody, including the unit being powered, will ever know.

Reply to
HeyBub

tech who installed system said a second UPS would damage ONT power supply , they couldnt be daisy chained.

no mention of a $$ of battery was mentioned, heck I would of saved a lot of time and hassle and just bought one at batteries plus 10 minutes away

I was upset but used no profanity, and wasnt screaming or anything like that.

my problem is having ZERO FAITH in verizon. my business dpends on my phone.

and given all this my phone isnt dependable:( and when it breaks no one cares:(

Reply to
hallerb

As a consumer you have all the power to make a statement. Take your money elsewhere, they'll notice.

Reply to
badgolferman

lol!

I knew a guy that disputed his water bill and the company turned off his water. He went for some period of time without a toilet.

I never found out if he _brought them to their knees_ :-/

Reply to
Oren

verizon suckers you in with contracts. wierdly a battery arrived late today, wonder if another one will show up tomorrow:(

theres going to be a BAD time if they try to charge me, cost was never mentioned, and at the time of install I was told the battery would be good for many years.

If I add another UPS ahead of theirs whats the worst that can happen?

Who cares if i damage their box? they could care less about the customer.

Heck I am SO fired up I would stand on a street cxorner on weekends with a sign VERIZON FIOS SUCKS!

That would likely get media attention and hurt their salers efforts.

Reply to
hallerb

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