Verizon seems to be in complete chaos today after completely screwing
up my dry-loop DSL order over a month ago when I canceled my land-line
in favor of Vonage. They had no records of my dry loop being
installed and had some dry-loop number reserved for me but never
Two techs were here yesterday and couldn't make sense out of it. They
came because my service kept going down. They used my computer to run
a test and the result said that the modem was off -- now THAT is
This morning, the internet died. Dead. So I called Verizon and they
seemed like an 8-armed Indian God where the 3rd arm from the left
didn't know what the 2nd arm from the right was doing. I was on the
phone for over an hour.
The final result was that I had to cancel the non-working DSL number
that was never hooked up. That will take 3 to 5 business days. After
that, I have to call them back and re-order DSL. It'll be another 3
to 5 days to get it hooked up. Sure I'll call them. ;-)
Meanwhile, I called our local cable company and got internet through
them. $5 per month more for 4.5X the speed. It's up and running but
they are sending a tech out tomorrow to get the speed up to where it
should be. It is only running at 2X DSL speed right now. The is a
bit more latency in it that DSL but I'll live with it.
So in the last 6 weeks I have dropped my land-line service and my DSL
service. Tomorrow the fax line goes, too, because I have a cloud-
based service to do that for a LOT less than Verizon. So tomorrow
this will be a Verizon-free zone.
It is hard to believe how much technology has changed. Not long ago
Verizon was the ONLY way to get phone service and AT&T was a
monopoly. Now, they are gone from my house. Wow.
Alexander Graham Bell invented the telephone and did a pretty good job
of it. Too bad he didn't invent Customer Service to go along with it.