On the note of returns one company (Screwfix) seem to get it right. and one company Plumbworl seem to be doing a bad job. Sent back a 700x700 shower tray after the corner was broken off. This was way back before christmas. Ok taking into account of xmas and nye I still have not seen or heard anything about them. They have no phone number to contact them so its all done by email. Not happy as still need shower tray so we can start installing. John
I bought some of the bigger items for my new bathroom from Plumbworld
- ie. the bath and shower! I did find their email-only policy very frustrating when one bit I ordered (shower screen) was delayed, and I decided to cancel it in the end. Their web-site isn't linked to their stock control system which was very frustrating, especially as they want to be a total "e" company )-:
One of the end-caps for the vertical rail the shower head slides up & down had the plastic "chrome" plating peeling off, so I emailled them a digital photo of the offending article and they sent a replacement pair within a couple of days, so that was a reasonably good experience, I guess...
But only being able to exchange one or 2 emails per day with them was frustrating, when probably less than 5 minutes on the phone would have sorted everything out.
Gordon
One of my clients had 2 damaged shower trays from Plumbworld, by which time we were in a hurry for it and bit the bullet and trawled round the local merchants and sheds, only to find Homebase had one cheaper!
John Stumbles wrote in news: snipped-for-privacy@individual.net:
I've had some poor customer service from Plumbworld as well.
I posted on here a while ago about it. url to the Google page:
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