Amazon don't want my business

Sep 11, 2026 Last reply: 1 week ago 40 Replies
Saved reading
Jump to replies (40)

I just tried to log on, and was told to enter the code sent to my WhatsApp account. I don't have a WhatsApp account and don't want one. I then noticed the "or" below the WhatsApp "code entry box", which offered an alternative where an SMS could be sent to my phone.



Unfortunately, when I clicked on the "verify with SMS", I got "You have requested too many OTPs today. Please try again later."



I've tried a couple of times several hours later and still get the same message.



I looked at the help for "I am unable to pass the Two-Step Verification process", and it has this PoS:



"To regain access to your account, you’ll need to verify your identity by providing a scan or photo of a government-issued identity document. To protect your account, we’re unable to make changes to your Two-Step Verification settings until your identity is successfully verified. If you’re able to sign in to your account, you’ll have access to make changes to your account."



No chance of me doing that, so if I can't log on tomorrow morning, it'll be "Goodbye, Amazon".


Looks like it's a known issue which really can't be resolved other than by the nonsense above to regain access, or perhaps requesting a new password.

formatting link

I noticed that for the first time today too, likewise I don't/won't have a WhatsApp account, but they did send the code by email at the same time ...

Not to me, unfortunately, and my email address is what I log on with.

This is difficult to believe. Not you, but that the idiot that set this up cannot see that when this information ('it won't be stored') is stored and then stolen, it will be used for fraud.

"Oh, our security is perfect, it won't get stolen".

Yeah, right.

I declined to take up an AirBnB booking over this a couple of years ago.

Someone has been trying to hack your account. Amazon has shut off access until it knows who you are for your protection.

Call them. Or if there is online chat try that.

Good luck with that! When Amazon delivered a very large package to me by mistake, it took ages to actually talk to somebody about their mistake. When I did manage to talk to a live person, the original intended recipient had come by my house, and was happy to go and get his car to collect it. But at this point, the Amazon girl was insisting that I was NOT to let that happen, Amazon would come and collect it and deliver it to the right place. Yeah, right. I was not going to let that happen. She was almost going berserk when I said that I was taking care of it, thank you very much.

Indeed. They dont want someone else claiming it 'never arrived'

Indeed

How did you decide that it was a mistake rather than fraud?

e.g. the "intended recipient" orders large/expensive items, paid by a stolen credit card, on a throw away email address, gives random street addresses to avoid associating the deliveries with his own address, when he receives the notification that each has been delivered, he knows to turn up and collect them claiming to "fix" the mistake, before amazon can retrieve them to prevent the fraud?

It was addressed correctly, but Amazon delivered it to the wrong house, a common mistake here. Also, the intended recipient is a personal friend. When my saga with the Eaton UPS was going on, FedEx delivered one unit to the wrong house, in the wrong village, with the wrong Postcode. The only thing that matched was that the road the house was on had a similar name to mine. From the photo and the location ID, I identified the house, and informed FedEx, who just washed their hands of the whole thing and said the sender should claim for a lost item. Since the UPS was almost certainly faulty, as were all of them in that run, I just had a replacement sent out by Eaton to replace the one that was undelivered. It was also faulty. Eventually they sent me one that works, the 6th one. and each time a faulty one was delivered, Eaton told me to recycle it. I have a stock of spare batteries now, and several mains flying leads. I don't think that Eaton bothered to claim from FedEx, it was just 'the cost of doing business'.

Fair enough, but can you see how that would be indistinguishable from fraud to the Amazon girl? > When my saga with the Eaton UPS was going on, FedEx delivered one unit

Inexplicably, every service from Royal Mail, to Amazon, even Evri seem reliable around here ...

Evri here is the best of the lot.

Evri used to be excellent round here, very nice guy, Unfortunately he became so disheartened by all the general complaints about Evri he left, had 3 or 4 different people since, nowhere near as good.

On Fri, 11 Sep 2026 18:34:12 +0100, Jeff Layman snipped-for-privacy@invalid.invalid wrote: [snip]

I would follow the sentiments of your subject header.

Evri has been very good, to demonstrably criminal here. All depends on who drops the package off...Or keeps it.

It looks like Amazon finally untwisted its knickers this morning as I was able to log on as before when it sent a code by SMS to my phone.

I regret giving up my Amazon account two years ago. Back then it was just because I was growing tired of all the bait-and-switch tactics, the grey text on grey backgrounds that I had to untick if I wanted to avoid being signed up for stuff in perpetuity and the realisation that an awful lot of product avsilable from Amazon can be bought for less, with better after-sales service from town centre shops if one is willing to make the effort. And making the effort gets me out of the house - which is good for me at my age - and puts some money into the high street.

But I regret it because, if I'd only waited a few months, until after Bezos had sacked half the WaPo staff and sworn allegiance to the anti-Christ, instead of making my gesture all about me, I could have made it about the company owner's political affiliation.

Ah well. Do you think I should sign up again just so I can cancel all over again?

Nick

I dunno,. Sounds f****ng stupid to me. I use amazon because on balance it is cheaper than driving 12 miles to the high street, parking, and then finding they don't have what I want anyway. I couldn't care less about their politics.

Boycotting businesses for political ideological reasons is so dumb 1970s dippyhippy.

That's not how you change the world

Nope. But it's how I sleep well at night.

Nick

You are lucky to have a high street that might have what you want within

12 miles.

My local town is 5 miles away, but anything remotely engineering-based requires a trip to one of two bigger centres, both of which are at least

18 miles distant. Amazon, although I would like to not use it, is often the only sensible choice.

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required