I have a house that I am trying to sell that is empty but I am still paying the old amount for electricity via DD each month. I have now amassed a credit of over £2,100.
I can claim a refund of £500 online but there is no information on asking for more. If I do ask for £500 then apparently my monthly DD will be adjusted to - £40.19 per month (I think that is meant to be minus £40.19). Anybody come across this? I have emailed e.on but forewarned is forearmed as they say.
Blimey they replied by return email, they want a picture of the reading which I've sent them.
Yes, they prolly want to see tha APAN number or whaterver it's called, which is then good enough proof that the meter is actually the one you say it is.
And they have refunded me the £2K I suggested! That's pretty good service bearing in mind how bad the reputation of some service companies is.
These days its always a shock when everything goes well and without hassle.
Ah well that's good news. Here, so far EDF has merely adjusted their estimated read of the village hall meter when we went onto the cheaper tariff, so that most of our credit was suddenly needed for the next bill.
E.ON, lovely lady called Kimberley who kept telling me to have a lovely day!
I had the same experience a while ago...
I'm currently trying to sort out some pension and other financial affairs, complicated by some of my accounts being transferred and managed by new companies. The old companies having been taken over.
Last week I spent around 6 hours on hold making various phone calls mainly trying to gain access to my on-line accounts where the company that had taken over the administration had changed the method of login, despite snail mails informing me that nothing would change with regards login credentials.
One company disables usernames if you don't log in for 9 months but this is not indicated in the error message displayed when you try and log in.
It was a very frustrating week.
This week I had to make a call to the remaining company. On hold for all of 30 seconds, security questions answered 15 seconds later and information on one account given. I had a secondary request for some bonds to be repaid. I was immediately transferred to another department with another 15 seconds on hold. The new person already had all my details on screen " I would like repayment of bonds xxx and yyy" " Yes, no problem - bond xxx has a value of £X and bond yyy has a value of £Y - would you like this transferred into your linked bank account with zzz bank?" Bank account sort code and account number confirmed. " Your bonds will be cashed tomorrow and the money should be in your bank account within 3 working days - is there anything else I can help you with?"
For once something went very smoothly :)
HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.