Amazon

[gareth evans]

I guessed at Jeff Bezos' email address and fired off a complaint. Lo! And Behold! It got a response from a senior exec and the replacement is promised for tomorrow, although I'm not holding my breath and keeping my fingers crossed.

[Brian Gaff (Sofa]

Ear to the ground shoulder to the wheel, nose tto the grindstone and get a bad neck ache. Brian