I had two large bay windows installed on my house in 1997. The
contractor guaranteed his workmanship for 3 years which was good but is now
4 years past. Last week I noticed a small crack in the triple pane window of
the bay window slicing about an inch long. (starting and finishing at a
bottom corner.) I go outside and see that the plastic frame is also cracked.
So I grab my warranty papers and see that I have a 25 year frame warranty
and 10 yr glass warranty.
I call them up to find that they closed due to being bankrupt.
Am I toast?....Could a lawyer find out who the owners are and go after
them or do you think it's worth it?
After sending my "toast" reply, I had another thought. Who actually
manufactured the window? If it was the install that went south, but the
manufacturer is still around, you have a shot some recovery.
Nah it was the manufacturer that went belly up. The installer actually
did an excellent job so no sense in going after him. He even offered to come
by and look at the problem free of charge even though it wasn't an install
problem and that his "workmanship guarantee" was expired 4 yrs ago.
So thanks to all that replied..... guess I'm toast..... Regards...Jim
So the first thing you think is manufacturing defect ,,, the first
think i think of is
And Thats what they , Anyone will look for first. First get out a long
level check plumb, level , square, 1/8 out and there is your likely
culprit, btw 1/8 is all major Cos allow. so WTF if you are off take
the SOB to court, Small claim , The damage is only now evident.
But ,and a big one is House settling.
Also an improper install is not leaving
" Shift Room " to tight an install is bad. Reseach the cause first.
Cracks indicate Shifting. Seal problems are usualy Mnfg limitations
but can be caused by the other ideas mentioned. Either way even if they
were in business it wouldnt be as simple as you think.
Just a cynic's note for those who might follow this thread at a later time.
There seems to be a tendency in the window and replacement window industry
for the companies to be acquired by another after bankruptcy. This is a way
to "wash" the warranties away. The assets of the old company are acquired
for pennies on the dollar and the business starts again. Often with some of
the same principals (well hidden by corporate veils), selling to even more
people who believe in those Lifetime or 30 year warranties.
The honest independent contactors who sold this stuff are not to blame.
They are as much as victim as the people who bought as is evidenced by the
offer of this person's installer to do what he could even though the
installer warranty had expired.
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