"TURTLE" wrote in message news:ScVLd.22923$ snipped-for-privacy@bignews5.bellsouth.net...
Hello group.. Thanks to all for the info, both positive and negative. First, the reason we have AHS for my folks is they are on a fixed income. If they had a catastrophic failure of something like an AC unit would seriously cripple their finances. I have helped them with as much as I can possibly afford. I do understand your points about second rate service from them. It didn't used to be this way but sure has become evident in the last few years. This service call is a perfect example given the first guy didn't see that one breaker had nothing connected to it! As some had noticed by the model number, it is a 14kv furnace. BUT, after looking it over it has become evident that the problem lies in the fact it is not hooked up properly. Upon removing the inspection panel my folks discovered that one of the two built in breakers is not even hooked up. Either the feed wire is not heavy enough to carry the entire load of both circuits so the bozo installed just hooked up the larger of the two, or sometime down the line someone got in there and messed with it. I was looking at the product literature and from what I see, given the distance from the circuit panel it would take either 4 or 6 guage wire to supply the furnace on a single circuit on a 90 amp. Mom says there is one, 60 amp breaker to the unit so my guess is they didn't run enough power to it. The house is less than four years old. Only caviat is, the house was a bank repo so we have no information on it's history and had to buy it as-is.. My best guess it was a lower priced house but it does seem to be built solidly. It has nice, double pane windows and all the doors are very good insulated doors and they seal properly. In the attic, the insulation is a white fluffy blown in matter and is about 12-14" thick in most places. Finding the rafters to tranverse across the attic is tricky. We have a message into the only local RUUD dealer in the Austin TX area but have not heard back from him as of yet. We are bypassing AHS on this one, plus the last guy said he is going to report to AHS that the unit is wired incorrectly so they will probably disqualify the unit for future repairs. My best guess is we are going to have to hire an electrican to run a new feed into the furnace closet to supply the other strips. Funny too, even when we had really cold weather last month (down into the low 20's which is not normal for central Texas) the thing still kept the house at 73 even though it ran a lot. Thanks Turtle for posting that recall notice. I am going to check that Saturday when I can get out to their house. I doubt there unit will fall in that as their house was built much later than the dates on that recall but who know's they may have had an old one sitting around. Thanks again to all and hopefully we can get this straightened out properly without breaking the bank. John