I've had a long problem with Lowe's stores, and today was the straw
that broke the camels back.
I have put together a letter that I will be sending to all the boards
members at Lowe's but I would also like to email it to them so they
receive it today.
Does anybody have the email address for any of the boards members at
Lowe's or do you know how to address email to Lowe's executives
i.e. name @ lowes.com, first name last firstname.lastname@example.org etc.?
Any help would be GREALY appreciated
To make a looong story short, I order a front door, just a slab, no
prep, no nothing, just a plain front door, on August 2nd 2004. As of
today I don't have the door, I cannot get a delievery date for the
door, and they continue to hold my money and refuse to give it back
claiming this is a special order door because it's 70'1/4 not the
John Harlow wrote:
After six months, I'd say you are well within your rights to involve the BBB and
perhaps your local newspaper's and TV station's consumer assistance folks.
Embarass them if nothing else into coughing up either the door (not likely) or
your refund along with an apology.
Be sure to file a complaint against them with the Better Business Bureau. If
nobody else can get them to move, the BBB probably will.
As they say, "the squeaky wheel gets the grease". I'm sure it'll eventually
turn out OK but it's a bummer you have to go to extraordinary measures. I
suppose the store manager has been uncooperative too?
The law was intended for mail-order firms that were taking the money and not
delivering on a timely basis. Special orders often require a deposit of
cash or CC to insure you will not cancel and stick the company with a
special item they cannot sell otherwise.
I sell all my coffee mail order and use a national merchant card
service. There is nothing that says you cannot charge before the
product is sent, ostensibly to be sure the card is good and not being
used from a place near the graveyard in Nigeria. I ran that card
through my system after I seriously got that as a shipping address for
an order and of course, the card was bogus.
--And to be fair, I do know some people who do not send until the
charge has gone through.
As a former poster said, I personally do not charge until the product
is in the mail, sometimes even days later cuz I am the whole office:)
staff. I hate to say this out loud and test the karma, but we have
never been ripped off, thank you universe.
Farmers of 100% Kona Coffee
& other Great Stuff
On Fri, 04 Mar 2005 19:48:23 GMT, smithfarms pure kona
As far as I am aware, all of the major credit card companies have a
system where the merchant can verify credit, and reserve a reasonable
amount to cover anticipated charges yet to be made. This isn't some
On Fri, 04 Mar 2005 20:37:39 GMT, BinaryBillTheSailor@Sea++.com wrote:
Yes, you are correct. My card company has <authorize> as an option.
But you have to fill it all out and unless you are suspicious as I was
with the Nigeria order, it is extra work to an office staff of one
person<g>, because when you actually charge the card you have to be
careful to only do the step after <authorize>.
OT--I am a little wary of my merchant service, with my dubious
electrical connection because two times in the last 5 years, the
electricity has apparently wavered and I have double charged my
customers and didn't know it. Oh well, once I am in that charge card
software, I want to do it once only. FYI I live at the end of an
electricity line in a very rural area.
Farmers of 100% Kona Coffee
& other Great Stuff
A little late to suggest this now, but if it was me, I would have
investigated the practicality of adding a 1/4" thick strip of wood to
the top edge of the door to save the cost and trouble of ordering a
"special" sized door.
To be more specific about your question, this page will give you the
address of Lowes' corporate headquarters and a toll free phone number.
I've felt the need to "complain to headquarters" (with a *politely*
worded letter) a few times in my young life, and always received a
satisfactory response and speedy problem resolution.
I'll second the person who told you to write a real letter and send it
via the USPS.
If you call the 800 number, I'm sure you can get a name to send your
missive to. I'd try just one letter first before unleashing a barrage.
Yeah or just hand the door a little more centered, so the molding
overs up the 1/8" top and the weather stripping on the bottom hides
the additional 1/8"
But no matter what, they should have given an estimate on the door, or
give a status on it's construction, so the customer doesn't feel
I know that alot of the people on this NG are homeowners and not
professionals in construction. As a professional, my jaw drops to
the floor when I read this kind of statement.
Here is a comparison between Big Box and real door mills for those
of you not in the business;
Last week, I needed two 3' 2 panel doors for an ADA retrofit. The
doors had to match the existing doors in the home. I was at Home
Depot, so I asked about 2 panel doors. Special order for a 2 panel
interior prehung door unit. How long? 4 weeks. I said no thanks.
Standing right there at the door counter, I called my door mill
(Cen-Tex door and frame in Austin, TX) ordered the doors over the
phone. Picked them up that afternoon for $30.00 LESS per door than
Yep, stuff like that the Borg is rarely, if ever, a good choice of
(Assuming, of course, you're in a place large enough to have a good mill
shop or other supplier who works closely w/ a mill...of course, you're
probably still better off find a mill or other supplier, anyway.)
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