Boy you can take a beating here if you make a mistake, the door size is
79 1/4 not 70 1/4 sorry!Also let me point out I'm far from being a crybaby! 7 months for a door slab is just CRAZY! I think I've been more then patient with them, it's not time to get some answers.
Here is the latest:
I contact the corporate office via phone yesterday and asked to speak with Robert Niblock the President with the full knowledge that at best I'd speak with his administrator, which is exactly what happened.
I explained the situation to her and faxed her over a detailed summary of the over 70 calls & 20 visits to Lowe's about my door along with other issues and things I've been told.
Low & behold last night at 6pm I received a call from the "new" store sales manager who was so surprised to hear of this problem I have. Mine you I have never talked to him before so I have to assume he is new to the store. He stated he was contacted by corporate to resolve my problem ASAP. Now get this he said they have the door in the store (I asked for how long he refused to answer) even though 8 hours earlier I was told the door was still not in and they have no idea when it will be. He went on to say that within 1 hour I would hear from an installer on a date they can come a install the door. Well guess what over the next hour I got 3 different Lowe's installers calling me to install the door. So as of now they are set up for this Monday at 12.
At this point I will be holding off the letter I wrote to corporate but will be sending a revise one if the install goes well about all the problems and lies I've been told by the store employees.
I will keep everybody posted on the progress, Felix
No Greg G wrote: