I'm not sure he ever said the non-standard was the height or width.
79 1/4" sounds more like the height, 3/4" short of standard. Some doors
may also come standard as 78", so then we'd be talking about an extra 1
1/4". Either way, not an extra 1/4", and perhaps a bit more than
trivial to make the door fit the frame.
On 3 Mar 2005 10:52:10 -0800, firstname.lastname@example.org scribbled
this interesting note:
Not entirely correct. Just to be sure, I went and measured my front
door, which is a metal door with a half moon light in the top. It is
exactly 79" and the opening, from the threshold to the top of the
frame, is exactly 79 1/4". This is why I believe the person who came
out to measure this poor man's door measured the opening and failed to
understand that every door requires a little bit of clearance all the
way around it in order to open and shut correctly.
(Remove the Primes before e-mailing me)
So I got out my tape measure, and...
As it turns out, my Pella front door, which I recently replaced with
side lites as a complete framed unit, is 79" as well. It apparently has
a bigger threshold and frame than the old one it replaced. The old door
had been 80", but it was 45 years old does not necessarily represent
the norm. Of course when I replaced the framed entryway all I really
cared about was the rough opening.
So the situation remains quite interesting, and now I too wonder if his
door will fit...
Good for you, phone calls to the corp office usually work.
In the future I would recommend never placing a special/custom
order form any of the box/chain stores. They are merchandisers
.... they sell what is on the shelf and that's about it. If it is
on the shelf and you like it buy it .... other wise go to a smaller
There is another rule of thumb that goes along with this good bit of
advice: If, while in a big box store, you feel the need to ask a
question of the hired help, then you are almost always better off just
leaving and going to a real store.
(Remove the Primes before e-mailing me)
On 2 Mar 2005 09:39:44 -0800, email@example.com wrote:
It's no help to you in your current situation but for the future (in
case you or anybody else needs a quality, custom, solid-core door), I
use www.interiordoors.com. These folks have great prices, lots of
different styles and were a pleasure to work with. Construction was
immaculate... all m&t hardwood with nice grain and color matching.
Delivery was on-time and the doors were well protected from shipping
I have no connection with them. But if a vendor does a good job I
want to share them, especially given the ridiculous prices and
delivery times I got from others. I was actually so fed up that I'd
already bought the mortising attachment for my drill press and was
going to build the five-panel oak doors myself until I stumbled on
As a former Lowes employee, let me assure you that the corporate
executives ARE a problem, not a solution for a problem. Almost every
bad experience you have with a local store can be directly traced back
to corporate policy strictly enforced on local store managers. They are
little more than string puppets for the executive offices. And that has
a direct bearing on Lowes 85% employee turnover rate.
Go to your local library. Ask the reference desk for Lowe's HQ address and
the company's Pres. or CEO.
Write a carefully composed businesslike letter. Include a copy of your
order. Politely, tell him what you want Lowe's to do.
Be sure to include your address. Mail it to his attention.
It doesn't matter if he gets it or if his secretary intercepts it. That is
what she is paid to do. If she is worth her salary, she will buck it down
the line with a note that this is from the Boss-in-Chief.
Trust me it will get results. I know that the conventional wisdom is to work
your way up the chain. OK for the military. In the business world "Shit
Flows Downhill" is the axiom of the day.
I have had several occasions to use this technique and it has never failed.
Don't fuss and fume. Remember who you are sending the letter to.
I found that the busiest Lowe's in the Phoenix area was terrible.
Their employees were as dumb and ignorant as those at Best Buy, they
made tons of pricing mistakes, and the general manager was an idiot,
except for his ability to look people straight in the eye and tell them
outright lies and "assure" them that everything would be taken care of.
But I wish him good luck in prison.
I called the 1-800-44-LOWES customer service number a few times, but
the corporation only pretended to gave a damn.
It's too bad that Lowe's was like that because they're located almost
across the street from me, but fortunately there's a Home Depot only
1/4 mile away and, even better, a real hardware store only a little
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.