Just had our dishwasher "repaired" and wanted to share my experience.
Had I known the results, I wouldn't have had it "repaired" (opting for
some alternate solution). I'm not telling anyone what to do, just
relaying how I feel about it...
The recall is about the jetdry tank leaking, and causing wire damage.
The repair replaces the old wires with new ones of exactly the same type.
The repair removes all the sound-dampening insulation from the door
and toe kicks. [*]
The repair replaces a perfectly good toe kick with one that doesn't
fit quite right.
The repair does NOT do anything about the tank leaking.
As a result, the dishwasher is now very noisy, so much so that I've
already ordered new insulation for the door to replace what they
removed, recall or no recall. GE refuses to return the unit to its
We are never buying GE again.
[*] They install a tiny paper napkin thing so that technically they
can claim it was "replaced".
Thanks for posting this. I've been considering whether to have the
repair done and you've just about made up my mind not to. I probably
should open the door and see if I've got any sign of a leak.
Roger Grady firstname.lastname@example.org
To reply by email, remove "qlfit." from address
On Jul 10, 11:29 pm, email@example.com (Roger Grady) wrote:
Too bad I didn't get to see your note before I asked them to "repair"
the dishwasher. Well, my story is even worse than yours! Two people
showed up - it apparently takes two GE technicians to replace a wire
harness and rip out the sound insulation from the door. Before they
left, I asked them to test it to make sure it works - they turned it
on and declared it to be OK. Two hours later the dishwasher was still
churning water, but now it started leaking out on the floor. The clock
mechanism appears to have stopped, but it was apparently pumping water
in. I tried to call the recall number. After 1.5 hrs of listening to
pretty bad music I finally got a human beeing on the line! I told him
I needed an emergency repair of their "repair" because water is
leaking on the floor. After putting me on hold, he came back and told
me there was nothing they could do! I asked for the supervisor, Shawn,
who suggested he would send an urgent Email to GE to call me. I have
to believe he did it, but of course, I haven't heard from GE.
The lesson for me is: DON'T BUY GE!
And for those of you getting the "repair," make sure the technicians
don't leave until the entire cycle is done.
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